Business Details
27 Years
experience
Award-Winning Hearing Aid Solutions in Wales
Hearing Aid Solutions is an independent, family-run hearing practice established over 20 years ago. Our team of audiologists brings decades of combined experience in diagnosing and treating hearing loss, utilising advanced techniques like Real Ear Measurements for precise hearing aid fitting. We prioritise personalised care, offering a comprehensive range of services including diagnostic hearing tests, custom hearing protection, and earwax removal. Our independence allows us to provide unbiased recommendations across the largest range of hearing aid brands, ensuring solutions tailored to individual needs. We maintain a strong commitment to community service, with clinics across South and West Wales, and have earned recognition through consistently positive client feedback.Our approach combines technical expertise with empathetic support, addressing both the practical and emotional impacts of hearing difficulties. We operate with transparency, offering a 60-day money-back guarantee on hearing aids to ensure client satisfaction. Our team's qualifications include fellowships with the British Society of Hearing Aid Audiologists and active involvement in professional associations. We continuously invest in staff development, with recent audiology degree holders joining our experienced practitioners. Our clinics utilise modern equipment, including video otoscopes, to enhance diagnostic accuracy and client understanding of their hearing health.
Services
Hearing Tests
Hearing Aids
Earwax Removal
Tinnitus Support
Custom Earplugs
Details
- Year established: 1999
Highlights and features
- Independent family business with 20+ years experience
- Use Real Ear Measurements for precise hearing aid fitting
- Offer 60-day money-back guarantee on hearing aids
- Provide thorough diagnostic assessments with video otoscopy
- Maintain continuity of care with dedicated audiologists
What people say
Professional service
Thorough assessments
Friendly staff
Effective treatments
Clear explanations
Services
Hearing Tests
Our comprehensive diagnostic hearing evaluations include medical history review, video otoscopy, pure-tone testing, and tympanometry. Conducted in soundproof booths by qualified audiologists, these assessments identify hearing loss type, severity, and potential underlying conditions. We provide clear explanations of results and tailored recommendations for hearing solutions.
Hearing Aids
We offer independent selection from all major manufacturers, fitting digital hearing aids using Real Ear Measurement technology for optimal programming. Services include device selection guidance, custom moulding, Bluetooth connectivity setup, and unlimited aftercare. Our 60-day trial period ensures satisfaction with chosen devices.
Earwax Removal
Professional earwax management using microsuction, irrigation, and manual removal techniques. Our clinicians use video otoscopes to visualise ear canals during procedures. We provide pre-appointment preparation advice and post-removal care guidance, with follow-up appointments available for persistent blockages.
Tinnitus Support
Specialist tinnitus consultations featuring detailed audiometric testing and otoscopic examination. We develop personalised management plans incorporating sound therapy, hearing aid integration, and lifestyle adjustments. Our clinicians receive specific training in tinnitus rehabilitation techniques.
Custom Earplugs
Custom-moulded hearing protection solutions for occupational, recreational, and sleep applications. We create impressions of ear canals to produce comfortable, secure-fitting devices that maintain sound quality while reducing harmful noise exposure across various environments.
People
Martyn Scott
Founder / Director / Audiologist
Qualified audiologist with over 30 years' experience, including NHS service and Royal Air Force tenure. Holds fellowships with BSHAA and AIHHP leadership experience. Recipient of four European Audiologist of the Year commendations.
Michael Scott
Director / Audiologist
Business studies graduate who completed audiology training at Aston University. Manages business operations while providing clinical services. Qualified audiologist since 2018 with expertise in hearing aid dispensing.
Sarah Foster
Clinical Audiologist / Tinnitus Specialist
Former NHS audiologist with 16 years' experience. Specialises in tinnitus management, employing evidence-based strategies to help patients cope with persistent ringing and buzzing sounds.
Florence Prosser
Audiologist
Recent audiology graduate with background in occupational health audiology. Completed NHS training before joining the team in 2023. Special interests include sports-related hearing protection.
Natasha Eckley
Assistant Audiologist
Qualified through The Hearing Lab and Starkey Laboratories. Provides earwax removal services and conducts preliminary hearing assessments. Welsh-speaking clinician working across multiple clinic locations.
Questions
What hearing aid brands do you offer?
We provide devices from all major manufacturers including ReSound, Starkey, Widex, Oticon, Phonak, and Signia, ensuring unbiased recommendations based on individual needs.
Do you offer home visits?
Yes, we provide home visits for hearing assessments and earwax removal across our service areas, with fees starting at £70.
What payment options are available?
We accept major credit/debit cards and bank transfers. Payment plans available for selected hearing aid purchases.
Can I see my ears during appointments?
Yes, we use video otoscopes to show clients real-time images of their ear canals during assessments and procedures.
Do you accept NHS referrals?
We operate as a private practice but collaborate with GPs for patient referrals, particularly for earwax removal services.
What aftercare services do you provide?
We offer unlimited free hearing aid cleaning, adjustments, and performance checks throughout the device's lifespan.
