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Shiel Buses, a proud local family-owned business in the Scottish Highlands, has been providing exceptional bus services for over 40 years. Established in 1978 with just two buses, the company has since grown to operate a fleet of 50 vehicles and employ approximately 80 staff. Our primary goal is to serve the outlying communities in our beloved homeland, as well as providing essential town services in Fort William and its locality.
During the summer months, we take great pleasure in offering an abundance of touring work, with our buses frequently seen all over the UK. We cater to a wide range of outings, day trips, cruise ship excursions, and extended tours for both domestic and international travel companies and private groups. Since 2014, Shiel Buses has been working closely with Scottish Citylink, providing vehicles for their services between Glasgow and the Isle of Skye, and Fort William and Inverness.
Our Services
Shiel Buses is committed to offering a diverse range of services to meet the needs of our passengers. We operate multiple types of services, including:
1. Local Services: We proudly serve Fort William and the surrounding areas, ensuring that residents have access to reliable and convenient transportation.
2. Touring Services: During the summer months, Shiel Buses offers a wide array of touring services, catering to cruise ship excursions, day trips, and extended tours for both private groups and travel companies.
3. Coaching Services: Our coaches are available for hire, providing luxury transport for various occasions, from outings and day trips to extended tours for private groups and travel companies.
4. Partnership Services: Shiel Buses has a long-standing partnership with Scottish Citylink, providing vehicles for their services between Glasgow and the Isle of Skye, and Fort William and Inverness.
5. Special Event Services: We are equipped to handle transportation for special events, such as the Scottish Six Day Trials and the Mountain Bike World Series.
Commitment to Safety and Comfort
At Shiel Buses, we prioritise the safety and comfort of our passengers. We are dedicated to ensuring that our passengers travel in a clean and reliable environment. Our conditions of carriage reflect our commitment to providing a secure and enjoyable travel experience.
Although we strive to offer a punctual and reliable service, there are instances where factors outside our control, such as adverse weather conditions, traffic congestion, or unforeseen events, may cause disruptions. In such cases, we will make reasonable efforts to inform passengers of any changes or cancellations.
Passenger Conduct
Shiel Buses reserves the right to refuse entry or request passengers to leave our buses or premises should their behaviour jeopardise the safety, security, and comfort of others. When travelling with us, passengers must adhere to certain guidelines, including refraining from smoking (both conventional and electronic cigarettes) and behaving in a manner that respects the rights and comfort of other passengers and our staff.
Customer Reviews
The reviews highlight the mixed experiences of customers with Shiel Buses. Impeccable Service is a common thread among many positive reviews, with customers praising the buses' cleanliness, drivers' courtesy, and efficient services. Several reviewers noted that the buses' drivers are extremely helpful, courteous, and friendly, making passengers feel welcome and comfortable.
On the other hand, Poor Driver Etiquette was a significant concern for some customers. A few reviewers reported encountering drivers with poor attitudes, who were abrupt or uncooperative, leading to negative experiences.
Variability in Driver Performance was another issue, with some customers commending drivers for their professionalism and helpfulness, while others criticized them for their inconsiderate behavior.
Infrastructure and Accessibility was also mentioned, with reviewers praising the buses' accessibility features, such as lift access and spacious seats, and noting the availability of hand sanitizer on some routes.
Consistency and Frequency were other areas of concern, with some reviewers commenting on the limited frequency of buses and the potential for delays.
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