Appliances designed to make your life easier
At Beko, we're proud to be the UK's number one large home appliance brand, recommended by over 92% of our customers. With a passion for creating innovative and practical solutions, we design our appliances to make your life easier, giving you more time to focus on the things that matter most.
Our Services
We offer a wide range of services to ensure you get the most out of your Beko appliances. From appliance buying guides to product registration, instruction manuals, and FAQs, we've got you covered. Our dedicated customer service team is always available to help with any queries or concerns you may have. If you need a repair, we've got that covered too. Our team of experts is trained to fix a variety of appliances, including washing machines, dishwashers, washer dryers, tumble dryers, cookers, ovens, fridge freezers, and more.
In addition to our comprehensive service offering, we're committed to providing you with added peace of mind through our 10 Year Beko Parts Guarantee. This guarantee is available on selected appliances and provides an extra layer of protection and assurance.
Innovative Technology
At Beko, we're constantly pushing the boundaries of innovation and technology. From our award-winning AeroPerfect ovens to our HarvestFresh refrigeration technology, we're dedicated to creating appliances that make a real difference in your daily life. Our CornerIntense technology ensures your dishes come out sparkling clean, while our AquaTech washing machines provide speedy and gentle washing results.
Sustainability
We're committed to reducing our impact on the environment and creating a more sustainable future. Through our efforts to reduce energy, waste, and consumption, we're working towards a greener tomorrow.
Unsatisfactory Customer Service and Warranty Experience
Many customers have reported experiencing poor customer service and warranty issues with Beko. Several reviewers have noted that they have had to deal with long wait times, unhelpful customer service agents, and difficulty in getting their issues resolved.
Problems with Warranty Claims
Several customers have reported issues with claiming their warranty coverage, with some being told that their registration details were not found or that their warranty had expired when it had not. One customer was even asked to provide proof of registration, which they had already provided earlier.
Poor Communication
Reviewers have also reported poor communication from Beko's customer service team, with some being left without updates on the status of their repair appointments or being provided with unclear or confusing information.
Long Wait Times for Repairs
Some customers have reported waiting weeks or even months for their appliances to be repaired, with some repairs being cancelled or delayed due to Beko's inability to provide the necessary parts.
Lack of Empathy and Understanding
Some reviewers have reported being treated badly by Beko's customer service agents, with some being told to lower the temperature on their fridge or being accused of not indicating that their appliance was a built-in unit.
Unreliable Products
Several customers have reported issues with the quality of Beko's products, with some appliances breaking down after a short period of time. One customer even reported an explosion of their washing machine, resulting in damage to their clothes and themselves.
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