Business Details
15 Years
experience
Pet Boarding in Faversham, Kent
Butterstone Pet Boarding, established in 2011, is a family-run business founded by Terry Kemp and Chris Johns, who bring over a decade of experience in animal welfare. Located in ten acres of rural Kent countryside near Faversham, we provide day and overnight boarding for dogs, cats, chickens, rabbits, and small animals. Our dedicated team of 12 carers ensures each pet receives individualised attention, five-star hygiene, and a safe environment for exercise and play. We operate Happy Endings Rescue on-site, rehoming domestic and farm animals, and offer a shop selling premium pet food and supplies.With a focus on transparency, we maintain clear booking policies, including pre-booking requirements and cancellation terms. Our facility is licensed by Swale Borough Council, reflecting our commitment to regulatory compliance and animal welfare standards. We prioritise customer communication, offering contact via phone and email, with responses within 24 hours during busy periods. Our rural setting, combined with tailored care, ensures pets enjoy a comfortable, stimulating stay while owners travel with confidence.
Services
Day Boarding
Night Boarding
Pet Shop
Grooming
Animal Rescue
Details
- Year established: 2011
Highlights and features
- Experienced team with over 10 years in animal care.
- Licensed facility meeting strict Swale Borough Council standards.
- Tailored care for diverse animals, including rescue support.
- Secure rural environment with daily exercise and play.
- Transparent policies with 24-hour customer response times.
Services
Day Boarding
Day boarding offers socialisation and exercise for dogs in a secure environment. Pets engage in play and build confidence while owners are away. Our team ensures tailored care, with sessions available from 7:30 am to 5:30 pm. Prices start at 19.50 per day.
Night Boarding
Overnight stays provide a home-from-home experience for pets. We cater to dogs, cats, and small animals with clean bedding, quality food, and individual attention. Rates begin at 16.50 per day for cats and 28 for dogs.
Pet Shop
Our shop sells premium pet food, toys, and accessories. We stock Arden Grange products and offer pre-purchase options for boarding pets. Items can be collected during specified opening hours.
Animal Rescue
Happy Endings Rescue rehomes domestic and farm animals on-site. We provide long-term care for animals needing permanent homes, supporting adoption efforts and community engagement.
Grooming
Grooming services ensure pets maintain hygiene and comfort during stays. Our team offers brushing, bathing, and nail care as part of boarding packages.
People
Terry Kemp
Owner
Co-founder with over 10 years in animal rescue. Terry oversees daily operations and animal welfare standards at Butterstone, ensuring compassionate care for all residents.
Chris Johns
Owner
Co-founder dedicated to animal welfare. Chris manages facility development and team training, leveraging extensive experience in rescue operations and pet boarding.
Kimberley
Management Team
Coordinates staff and ensures compliance with licensing requirements. Kimberley focuses on maintaining high care standards and efficient service delivery.
Jess
Kennel Team
Provides hands-on care for boarding dogs, ensuring exercise and socialisation. Jess works closely with owners to meet individual pet needs.
Linda
Management Team
Supports team operations and customer communication. Linda manages holiday cover and ensures continuity of care during peak periods.
Questions
What services does Butterstone offer?
We provide day and overnight boarding for dogs, cats, chickens, rabbits, and small animals, plus a pet shop and rescue services.
How do I book pet boarding?
Pre-booking is essential. Contact us via phone or email to reserve a spot, especially during peak seasons.
Are there discounts available?
Yes, discounts apply for pets sharing accommodation and those adopted from Happy Endings Rescue.
What are your opening hours?
Day boarding: 7:30 am–12:00 pm & 2:00 pm–5:30 pm. Night boarding: 9:00 am–12:00 pm & 2:00 pm–4:00 pm.
Is the facility licensed?
Yes, we hold a licence (Number: 10/2019) from Swale Borough Council for animal boarding.
Can I visit before booking?
While we encourage visits, please contact us in advance to arrange a tour of our facility.
