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At Coastal Glass, we are proud to be a family-run double glazing firm based in Eastbourne, East Sussex. With years of experience in the glazing industry, we specialise in the supply and installation of high-quality windows, doors, conservatories, shopfronts, and traditional glazing in Sussex and beyond. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the leading glazing companies in the region.
Our Services
We offer a comprehensive range of services to cater to all your glazing needs. From the initial consultation to the final installation, our team of experts will work closely with you to ensure your project meets your exact specifications and exceeds your expectations. Our services include the supply and installation of high-performance double and triple glazed windows, doors, conservatories, and shopfronts, as well as traditional glazing solutions.
Our range of high-performance double and triple glazed windows is designed to provide energy efficiency, security, and style to any home or commercial premises. We offer a wide range of window styles, including sliding sash, casement, tilt and turn, and bay windows, all of which can be customised to suit your property's unique style and requirements.
In addition to our window services, we also offer a range of door solutions, including composite doors, bi-fold doors, and patio doors. Our doors are designed to provide maximum security, energy efficiency, and style, making them the perfect addition to any home.
Why Choose Coastal Glass
At Coastal Glass, we pride ourselves on delivering exceptional customer service, attention to detail, and a commitment to excellence. We understand the importance of choosing the right glazing company for your project, and we assure you that our team of experts will work tirelessly to ensure your satisfaction. Our core values include:
- Providing high-quality products and services that meet our customers' exact specifications
- Delivering exceptional customer service that exceeds our customers' expectations
- Building long-term relationships with our customers based on trust, integrity, and professionalism
- Continuously improving our products and services to meet the evolving needs of our customers
Our Story
Coastal Glass was founded on the principles of providing exceptional glazing services to the people of Eastbourne and beyond. With years of experience in the glazing industry, our team of experts has built a reputation for delivering high-quality products and services that meet our customers' exact specifications. We are proud to be a family-run business, and we are committed to building long-term relationships with our customers based on trust, integrity, and professionalism.
Quality and Installation Issues
KB Glass has been criticized for its poor quality of work, with several customers reporting issues with their installations. Water leaks, poorly fitted doors and windows, and structural damage have been reported by multiple customers. The company has been accused of taking little responsibility for its work, with some customers being told that the guarantee no longer applies once a property is sold.
Poor Customer Service
Many customers have expressed frustration with the company's slow response to issues and complaints. Some have reported being ignored or ghosted after raising concerns, while others have had to deal with unhelpful representatives who seem more interested in maintaining company profits than resolving customer issues.
Some Positive Feedback
However, not all customers have had negative experiences with KB Glass. A few reviewers have praised the company's professionalism, responsiveness, and quality of work. Some have reported excellent customer service and high-quality products, although these positive reviews are few and far between.
Problems with Inspections and Guarantees
KB Glass has been criticized for its handling of inspections and guarantees. One customer reported being told that the company would not inspect or repair a faulty installation because the guarantee had expired, despite the issue being the company's own fault.
Payment Issues and Mismanagement
KB Glass has also been accused of mismanaging customer payments. One reviewer reported paying a deposit for a customized order, only to discover that the order had not been placed and the company had banked the deposit without providing the customer with the promised services.
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