Your journey, our priority
At P. Bates Plumbing and Heating Ltd, we take pride in our commitment to providing top-notch plumbing, heating, and renewable energy solutions to our valued customers in Lancaster and surrounding areas. Our team of experienced professionals is dedicated to delivering exceptional service, ensuring that every customer receives a personalized and efficient solution tailored to their unique needs.
Our Services
We offer a comprehensive range of services designed to cater to the diverse needs of our customers. From boiler installations and repairs to central heating installations, general plumbing, and renewable energy solutions, we have got you covered. Our highly skilled team is trained to handle emergencies, such as burst pipes and leaks, and provides energy-efficient advice to help our customers reduce their carbon footprint. We also specialize in shower and bathroom fitting, tap fitting, and underfloor heating installations, making us the go-to experts for all your plumbing and heating needs.
What Sets Us Apart
What sets us apart is our unwavering commitment to delivering exceptional customer service, coupled with our passion for providing high-quality workmanship. We understand that every customer has unique needs, and we take the time to listen and understand their requirements, providing personalized solutions that exceed their expectations. Our team is dedicated to building long-term relationships, and we take pride in our reputation for being reliable, efficient, and professional.
Customer Testimonials
Don't just take our word for it! Our customers rave about our exceptional service, and we're proud to share some of their testimonials with you:
- "Thanks again to you and your staff for the quick and efficient work that you did which I feel was of the highest standard. What started out as a disaster became a job well done".
- "I wish to thank you for the works done for me. The young man was most pleasant in the house, and the work very satisfactory. Thank you very much indeed".
- "Thanks for all the work over this past few months, I'll recommend you to anyone needing a plumber".
Summary of Reviews
Work Quality and Efficiency
Peter's plumbing company has received praise for its efficient and quick response, with one customer stating that the work was completed within a day with minimal disruption. The work was also reported to be of high quality, with one customer expressing satisfaction with the new combi boiler and central heating system installed.
Customer Service
On the other hand, one customer had a disappointing experience with the company's customer service, reporting that the plumber did not show up for a scheduled appointment and provided unhelpful and dismissive advice.
Recommendations
Despite the negative experience reported by one customer, the overall trend is that Peter's plumbing company is recommended by its customers, with two reviewers stating that they would recommend the company to others.
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