Expert Fire Protection Solutions for a Peace of Mind
A Family-Run Business with Decades of Experience
Stonebridge Fireplaces is a family-run business with over 75 years of combined experience in the fireplace and heating industry. Located in the heart of the UK, our fireplace showroom in Nottingham offers an unparalleled selection of unique displays, encompassing solid fuel burning stoves, gas fires, electric fires, and fireplace surrounds.
Expert Advice and Guidance
Our team of experts is passionate about helping customers find the perfect fireplace solution to suit their individual needs and preferences. Our knowledgeable staff are available to offer valuable advice on all aspects of our extensive product range, ensuring you make the right decision. Our qualified heating engineers can also be consulted for installation and maintenance services.
A Wide Range of Products
With over 100 displays to choose from, we have a vast selection of fireplaces to inspire you. From classic Victorian-inspired designs to modern, contemporary creations, our collection caters to diverse tastes and preferences. Many of our fireplaces can also be custom-designed to meet your specific requirements and become unique focal points in your home.
Exceptional Customer Service
At Stonebridge Fireplaces, we are dedicated to providing our customers with an exceptional experience. We take pride in our meticulous attention to detail, ensuring meticulous installations and a seamless, stress-free process from inception to completion. Our commitment to customer satisfaction is evident in our countless satisfied testimonials and positive word-of-mouth recommendations.
Our Services
- Installation Services: Professional installation by qualified engineers for all types of fireplaces.
- Central Heating Services: Comprehensive assistance with central heating systems to ensure optimal performance and efficiency.
- Custom Design & Fabrication: Bespoke fireplace and surround designs tailored to your unique vision.
- Product Consultation: Personalized guidance on selecting the perfect fireplace and accessories.
- Aftersales Support: Reliable assistance with any post-purchase inquiries or technical concerns.
Quality of Service and Customer Satisfaction
Stonebridge Fireplaces has received mixed reviews from customers. While some customers have been satisfied with the company's service and products, others have had negative experiences.
Installation Issues
Some customers have reported issues with installation, including miscommunication, poor workmanship, and delays. For example, one customer had to wait two days for an installation that was supposed to take place on a Thursday, and the installer failed to show up. Another customer reported that the installer tried to blame them for the company's mistakes.
Quality of Products
There have been issues with the quality of the fireplaces and hearths provided by Stonebridge Fireplaces. One customer reported that the fire surround and hearth they received had red marks burned into it and other marks that did not come off. Another customer reported that the fire they purchased did not fit the existing chimney opening, despite the dimensions shown in the brochure.
Customer Service
However, some customers have reported excellent customer service from Stonebridge Fireplaces. For example, one customer had a problem with their fire burning unevenly, but the company's fitters diagnosed and fixed the issue quickly and efficiently. Another customer reported that the company's staff were helpful and knowledgeable, and provided good advice and guidance.
Installation Complications
There have been instances where the installation team has had to overcome unexpected complications. For example, one customer's chimney breast front was not straight, which meant that the surround would not fit properly. The company's installation team worked with a builder to rectify the issue.
Conclusion
Overall, Stonebridge Fireplaces has received mixed reviews from customers. While some customers have had positive experiences, others have reported issues with installation, quality of products, and customer service. However, the company seems to be responsive to customer complaints and has made efforts to resolve issues.
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