Your Property, Our Expertise, Your Peace of Mind
Welcome to J Nicholson & Son Chartered Surveyors, a leading independent firm of Chartered Surveyors specialising in the professional management of all types of property. Established in London in 1845, our family-run business has grown to become a trusted name in the industry, with a reputation for providing efficient, friendly, and cost-effective services.
Our Services
We specialise in the investment and management of property, acting for various public and private companies, developers, residents associations, and flat management companies. Our comprehensive range of services includes property management, accounting, maintenance, insurance, and legal services, as well as expert advice on property matters, including building surveys, party wall matters, leasehold valuation, freehold ground rents, and investment advice.
Our Expertise
Our team of experienced professionals, including Chartered Surveyors, accountants, and lawyers, work together to provide a seamless and efficient service to our clients. We utilise the latest property management software to ensure accuracy and efficiency in our services. Our expertise extends to managing residential blocks of flats and commercial sites, providing full management services, including repairs, cleaning, gardening, and insurance, as well as contract maintenance where applicable.
Our Approach
We take pride in our client-centric approach, providing personalised services tailored to meet the unique needs of each client. Our dedicated accounts teams are available to assist with any queries, and our insurance department is regulated by the Financial Conduct Authority, ensuring our clients receive expert advice and guidance. We also provide expert advice on structuring leases for effective management and offer a range of additional services, including valuation and investment, agency, development consultancy, building surveying, and dispute resolution.
Our Commitment
At J Nicholson & Son, we are committed to providing an efficient, reliable, and friendly service to our clients. We strive to build long-term relationships built on trust, integrity, and expertise. Our experienced team is dedicated to delivering exceptional service, and our clients can rest assured that their property is in capable hands.
Exceptional Customer Service
The company has received praise for their exceptional customer service, particularly from Mrs. Boniface and Faye Andrews, who have been described as patient, friendly, and extremely helpful in resolving issues.
Poor Customer Service and Communication
However, the majority of reviews express frustration and disappointment with the company's poor customer service and communication. Many reviewers have reported that their emails and phone calls go unanswered, and they have been left with unresolved issues for extended periods. The company's response to queries has been described as slow, lazy, and incompetent.
Overcharging and Fraudulent Practices
Several reviewers have accused the company of overcharging and fraudulent practices, such as sending incorrect invoices, charging for work that hasn't been done, and making false claims. Some have even alleged that the company is corrupt and takes advantage of its clients.
Inefficiencies and Lack of Accountability
The company has been criticized for its inefficiencies and lack of accountability. Reviewers have reported that the company is slow to respond to issues, and when they do, it's often inadequate or incomplete. The company has also been accused of not following through on its promises and not taking responsibility for its mistakes.
Mixed Reviews on Statements and Charges
There have been mixed reviews regarding the company's statements and charges. Some reviewers have reported issues with unclear statements, while others have questioned the company's charges and the lack of transparency in its billing practices.
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