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At Links Medical Practice, we are dedicated to providing the highest standard of patient-centred healthcare to the community of Aberdeen. Our team of experienced doctors and staff are committed to delivering quality medical services to our patients.
Our Services
We offer a wide range of medical services, including chronic disease management, antenatal and postnatal care, vaccinations, and travel vaccinations. We also provide non-NHS services, such as private medical certificates and insurance reports. Our practice is equipped with state-of-the-art facilities, allowing us to provide efficient and effective care to our patients.
Our Commitment to Patient Care
At Links Medical Practice, we are committed to providing personalized care to each and every patient. We believe in taking the time to listen to our patients' concerns, understanding their unique needs, and developing personalized treatment plans that cater to their individual requirements. Our team of healthcare professionals is dedicated to delivering compassionate, high-quality care to ensure that our patients receive the best possible outcomes.
Our Vision
Our vision is to be the premier medical practice in Aberdeen, providing exceptional healthcare services to our patients. We strive to build long-term relationships with our patients, based on trust, respect, and open communication. We aim to stay at the forefront of medical advancements, embracing innovative technologies and techniques to improve patient care.
Our Values
At Links Medical Practice, we value:
- Patient-centred care: We prioritize our patients' needs and concerns, ensuring that they receive personalized attention and care.
- Compassion: We treat our patients with empathy, kindness, and understanding.
- Excellence: We strive for excellence in everything we do, from diagnosing and treating illnesses to providing education and support.
- Teamwork: We work together as a team to provide comprehensive care to our patients.
- Innovation: We embrace new technologies and techniques to improve patient outcomes.
Issues with Appointments and Receptionists
Several reviewers expressed frustration with the appointment system and the behavior of receptionists. They reported difficulties in getting appointments at convenient times, with some being offered same-day appointments during working hours. One reviewer was met with a demeaning tone and attitude from a receptionist, while another was told to register with a different doctor near their new address, despite being already registered. Some reviewers reported being interrupted and talked down to by receptionists.
Mismanagement and Unhelpful Staff
Some reviewers perceived the practice as being mismanaged, with a lack of choice in appointments and a focus on same-day appointments. One reviewer, a doctor themselves, described the reception staff as "rude, insubordinate, power-tripping, unhelpful, ignorant, and deliberately awkward." Another reviewer reported being told to register with a new doctor near their new address, despite being already registered.
Positive Experiences with Doctors and Some Receptionists
On the other hand, several reviewers praised the doctors and some receptionists at the practice. They reported positive experiences with friendly, helpful, and professional staff, including Dr. Louise Elliot, Faye, and some receptionists who were calm, patient, and humble. These reviewers appreciated the swift and efficient service they received.
Communication Issues and Attitude
Some reviewers reported difficulties in communicating with receptionists, who they perceived as having a bad attitude, being rude, and unhelpful. One reviewer reported being hung up on by a receptionist, while another was interrupted and talked down to. Some reviewers felt that the receptionists were not qualified to triage patients and lacked social skills.
Other Issues and Concerns
Some reviewers reported difficulties with getting prescriptions, with one being told that their prescription was sent but not receiving it. Another reviewer expressed frustration with the limited availability of online booking systems and the need to call during restricted hours. One reviewer reported a negative experience with an IUD insertion that caused harm.
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