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Expert Veterinary Care in Chepstow
Our family veterinary practice provides caring, comprehensive treatment to dogs, cats, rabbits and pets of any shape or size. Led by Glenn and Caroline Marlow, our professional team of vets and nurses is dedicated to providing advanced quality care for your beloved pet. We are a committed team at the frontline of animal care with six highly qualified and experienced vets, working in a new purpose-built surgery in Chepstow. There are additional branch surgeries in Magor and Caldicot. Communicating and working closely together are at the heart of our dedicated teams effectiveness and efficiency. Our practice on High Beech roundabout in Chepstow is RCVS inspected and offers high-quality, leading-edge medical and surgical services and facilities. Our team of receptionists enjoy getting to know you and your pet in our bright, spacious reception area. We have plenty of room to separate cats and dogs, with a separate entrance for the timid. Toys, treats and accessories are chosen with our own pets in mind. Scales are available to weigh your pet, along with advice on healthy eating. Consulting rooms are large with room to move around. Our experienced vets take time to listen and understand your concerns and explain the treatment options available. We endeavour to discuss costs with you before they arise. We can usually offer same day appointments, or patient drop-off for the day if you need to get to work quickly. Our team of qualified vet nurses are proud of the climate-controlled hospitalisation facilities, and work hard to ensure their patients feel safe and well looked after. Our dog ward is clean and spacious with comfortable beds, walk-in kennels for large dogs, a handy outside run for urgent toilet needs and CCTV to remotely monitor some patients.

In the separate cat ward, units are arranged so the cats cannot see each other, there are feline forts for the shy to hide in, windows to watch the outside world, and a wide selection of food is provided for picky eaters. In-patients have a named vet and nurse. The ward layouts are designed to keep all patients easily in view. We encourage visiting, normally around 5.30pm. A separate isolation kennel is equipped for infectious cases. You are welcome to ask for a tour of the practice. Two sterile operating theatres are serviced by a large, bright, open plan prep room with dentistry area and specialised dental X-ray. Our imaging suite is equipped with digital radiography and a Philips Affiniti ultrasound scanner. We have a visiting specialist in diagnostic imaging. Laboratory services in emergencies an Idexx Catalyst point of care blood analyser delivers lab-accurate blood tests in minutes and a wide range of blood tests are performed on site, including progesterone. For more complex diagnostic results, samples are couriered overnight to large specialised external laboratories, usually with next day results. Monthly eye clinics are run on site by a Bristol referral practice. Offices and staff facilities occupy our first floor, with a flat providing overnight accommodation. Out of hours emergencies are taken by Rowe Veterinary Hospital. Our popular puppy classes have been run by popular puppy trainer Trish Hollingshead for 20 years, for socialisation & how to have a happy dog. Home visits may be available during the working day. Outside there is spacious parking, with easy disabled access, and room for your dog to stretch their legs. A well-populated dove cot sits in the middle of our lawn.
Services
Dogs Cats Rabbits Emergency Services Pet Care
Highlights and features
  • We have six highly qualified and experienced vets with specialist expertise in anaesthetics, orthopaedics and cardiology
  • Our RCVS-inspected practice offers 24-hour emergency care through partner hospitals
  • We maintain modern facilities with climate-controlled wards and advanced diagnostic equipment
  • Our team includes certified veterinary professionals with postgraduate qualifications
  • We provide tailored care for all pet types including rabbits and exotic animals
Associations and certifications
  • RCVS
  • International Society of Feline Medicine (Gold Standard Cat Friendly Clinic)
What people say
Modern and efficient Retains traditional values High consideration for animal welfare Impressed by practice Dedicated team
Services
Dogs
We provide comprehensive veterinary care for dogs of all breeds and ages. Our services include routine healthcare, surgery, dentistry, pregnancy care, and emergency treatment. We maintain spacious facilities with walk-in kennels for large dogs and outdoor runs. Our experienced team offers behaviour advice, puppy socialisation classes, and rehabilitation services to ensure your dog's optimal health and wellbeing.
Cats
As a Gold Standard Cat Friendly Clinic, we offer specialised care for felines. Our services include medical treatment, surgery, and preventive care in a stress-reducing environment. We maintain a dedicated cat ward with visual separation between units and provide feline-specific enrichment items. Our Cat Advocates offer expert handling techniques and advice on feline nutrition and behaviour to ensure comfortable visits for both cats and their owners.
Rabbits
We provide expert care for rabbits and other small pets. Our services include vaccination programs against deadly diseases, neutering advice, and dietary consultations. As a Rabbit Welfare Association recommended practice, we offer specialised knowledge of rabbit healthcare needs. We also treat other exotic pets with appropriate facilities and expertise in their specific requirements.
Emergency Services
We provide 24-hour emergency veterinary care through our partnership with Rowe Veterinary Hospital. Our out-of-hours service ensures immediate attention for critical cases. The emergency team has access to our medical records and facilities, maintaining continuity of care. We handle trauma cases, poisoning incidents, and other urgent medical situations with appropriate diagnostic and treatment capabilities.
Pet Care
Our comprehensive pet care services include routine check-ups, vaccinations, parasite control, and nutritional advice. We offer tailored healthcare plans for different life stages and maintain detailed medical records for ongoing management. Our facilities include climate-controlled hospitalisation wards, dental treatment areas, and diagnostic imaging equipment to support preventative care and early disease detection for all companion animals.
People
Caroline Marlow
Lead Surgeon
Caroline Marlow BVSc CertVA CertAVP(anaesthesia) MRCVS specialises in veterinary anaesthetics. Her advanced qualifications ensure safer, pain-free operations. She leads surgical procedures at our Chepstow practice.
Glenn Marlow
Veterinary Surgeon
Glenn Marlow BVSc MRCVS brings extensive experience in orthopaedics and dermatology. He contributes specialist knowledge in complex bone and skin conditions at our practice.
Will
Veterinary Surgeon
Will BVSc MRCVS qualified from Bristol University in 2007. He has diverse experience including night emergency work and surgical procedures at our Chepstow facility.
Carrie
Veterinary Surgeon
Carrie BVetMed CertAVP MRCVS specialises in cardiology and diagnostic imaging. She performs ultrasound examinations and manages complex internal medicine cases at our practice.
Rebecca
Head Nurse
Rebecca, our Head Nurse, manages patient care and client communication. She applies her expertise in veterinary nursing while maintaining our practice's high standards of animal welfare.
Questions
What services do you offer for dogs?
We provide comprehensive dog care including routine check-ups, surgery, dentistry, emergency treatment, and puppy socialisation classes.
Are you equipped for cat-specific care?
Yes, we're a Gold Standard Cat Friendly Clinic with dedicated facilities and trained staff for feline patients.
Do you treat rabbits and exotic pets?
Yes, we offer specialist care for rabbits and other small pets, including vaccinations and dietary advice.
What are your emergency arrangements?
We provide 24-hour emergency care through our partner hospital, Rowe Veterinary Hospital in Bradley Stoke.
Where are your branch surgeries located?
We have practices in Chepstow, Magor and Caldicot with consistent standards across all locations.
Can I tour your facilities?
Yes, we welcome practice tours to show our modern facilities and meet our veterinary team.