Business Details
48 Years
experience
Your Trusted Residential Letting Partner in London
Established in 1978, Lettings has built a reputation as a trusted residential letting agency serving London and surrounding areas. Our expertise spans property management, tenant placement, and landlord support, catering to students, families, and corporate clients. We offer comprehensive services including rent collection, photographic inventory, and maintenance coordination, ensuring a seamless experience for both landlords and tenants. Our team of experienced professionals manages properties with regular inspections and efficient problem resolution, minimising void periods through proactive remarketing. We adhere to strict compliance standards, including Client Money Protection, and maintain transparent processes for tenant charges and deposit handling. Our two-stage complaints procedure demonstrates our commitment to customer service excellence, with formal responses provided within 10-20 working days.We provide tailored service packages ranging from tenant finder options to full management solutions, with competitive pricing structures clearly outlined for client clarity. Our operational framework incorporates HMRC-compliant practices for overseas landlords and maintains partnerships with approved tradespeople for property maintenance. Through our online platform and physical office in Hampstead, we combine digital accessibility with local market knowledge to deliver reliable letting solutions. With over four decades of experience, we continue to prioritise client satisfaction through professional service delivery and regulatory compliance.
Services
Property Management
Tenant Placement
Rent Collection
Maintenance Services
Landlord Support
Details
- Year established: 1978
Highlights and features
- We have over 45 years of experience in London's residential property market
- Our team provides regular property inspections and proactive maintenance management
- We offer transparent pricing with clearly defined service packages
- Our two-stage complaints procedure ensures timely resolution of concerns
- We maintain Government Approved TDS scheme compliance for deposit protection
Associations and certifications
- Client Money Protection
Services
Property Management
Our comprehensive property management service ensures continuous oversight of rental properties through regular inspections and maintenance coordination. We handle day-to-day operations including tenant communication, repair authorisation, and inventory management while maintaining landlord compliance requirements. This service includes photographic documentation at tenancy start/end and proactive remarketing to minimise void periods.
Tenant Placement
We provide complete tenant placement services including property marketing across major platforms, accompanied viewings, and thorough referencing checks. Our process includes preparing tenancy agreements, collecting deposits under TDS scheme regulations, and arranging gas safety certifications. We ensure all tenant charges comply with current legislation and maintain transparent documentation throughout the process.
Rent Collection
Our rent collection service manages regular payment processing with clear default procedures for late payments. We maintain accurate financial records for landlords, handle payment variations, and ensure compliance with tax regulations including HMRC requirements for overseas landlords. The service includes timely payment transfers and detailed financial reporting.
Maintenance Services
We coordinate essential property maintenance through approved tradespeople while maintaining strict compliance with safety standards. Our service includes emergency repair management, routine maintenance scheduling, and contractor authorisation processes. We ensure all work meets regulatory requirements and maintain clear communication with both tenants and landlords throughout the repair process.
Landlord Support
Our dedicated landlord support offers tailored solutions including service charge management, insurance coordination, and energy performance certification. We provide expert guidance on tenancy legislation, tax implications, and property compliance requirements while maintaining transparent communication channels for property status updates and financial reporting.
Questions
What tenant charges should I expect?
Standard charges include rent, security deposit (up to 5 weeks' rent), holding deposit, and reasonable fees for lost keys or contract variations.
How do you handle property maintenance?
We coordinate repairs through approved contractors, requiring landlord approval for non-urgent work while managing emergency maintenance directly.
What services do you offer landlords?
We provide full management, tenant finder services, rent collection, inventory management, and compliance documentation including gas safety certificates.
How are complaints handled?
We have a two-stage process with informal resolution within 10 days or formal investigation completed within 20 working days.
What payment responsibilities do tenants have?
Tenants pay rent on time, cover utility bills, council tax, and maintain valid TV licences where required.
How do you protect client money?
All client funds are protected under our Client Money Protection Insurance scheme as required by regulatory standards.
