Delivering Technical Excellence with Outstanding Customer Service
At Subscan, we take pride in being a leading utility, drainage, and surveying specialist, offering a comprehensive range of services to cater to the diverse needs of our clients. With over 20 years of experience in the industry, we have established ourselves as a reliable and trusted partner for projects of all sizes, from small-scale drainage maintenance to large-scale infrastructure development.
Our Mission
Our mission is simple yet ambitious: to combine technical excellence with outstanding customer service, ensuring that our valued clients receive the highest level of service possible. We strive to build long-term relationships based on trust, reliability, and a commitment to delivering exceptional results. Our team of experts is dedicated to providing innovative solutions that meet the unique requirements of each project, and we take pride in our ability to adapt to the ever-changing demands of our clients.
Detect Inspect Correct
Our comprehensive services are designed to detect potential issues, inspect and diagnose problems, and correct them with effective solutions. From topographic surveys to underground utility mapping, extensive drainage services, and the latest drain lining techniques, we have the expertise and resources to handle every aspect of your project. Our commitment to quality and safety ensures that our clients receive the best possible outcome, every time.
Meet The Team
Our team of experienced professionals is the backbone of our success. From our Managing Director, Keith Ferris, to our Operations Director, Kirk Mason, and our Support Services team, we have assembled a group of experts who share our passion for delivering exceptional service. With a combined wealth of knowledge and expertise, our team is equipped to handle even the most complex projects, ensuring that our clients receive the level of service they deserve.
Services
We offer a wide range of services, including:
- Utility underground utility mapping
- Drainage services, including CCTV drain surveys and drain lining techniques
- Topographic and land surveying, including 2D and 3D surveying and CAD management
- Rail services, including trackside drainage and surveying solutions
- Emergency drainage maintenance and emergency flood response
- Commercial and domestic services, including liquid waste disposal and septic tank emptying
Overall Experience
The reviews highlight a mixed bag of experiences with Subscan, with some customers expressing satisfaction with the service, while others have reported issues with reliability, communication, and customer service.
Positive Experiences
- Some customers have reported positive experiences with friendly and efficient technicians who have resolved their drainage issues promptly and effectively.
- The technicians have been praised for their professionalism, courtesy, and ability to explain the work being done.
- A few customers have expressed gratitude for the quick response and resolution of their emergency drainage issues.
Negative Experiences
- Several customers have reported issues with reliability, with technicians failing to show up or canceling appointments at short notice.
- Some customers have expressed frustration with the company's communication, citing a lack of updates or misleading information.
- A few customers have reported poor customer service, with unhelpful staff and a lack of resolution to their issues.
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