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At Courtyard Surgery, we are dedicated to providing high-quality healthcare services to our patients in Horsham and surrounding areas. Our team of experienced doctors, nurses, and healthcare professionals are committed to delivering exceptional care and attention to our patients, ensuring they receive the best possible treatment and support.
Our Services
We offer a wide range of services, including routine appointments, home visits, and online consultations through LIVI. Our patients can access a variety of clinics and services, such as travel vaccinations, smoking cessation programs, and medication reviews. We also provide non-NHS services, including private medical certificates and insurance reports.
Our Team
Our team is led by a group of experienced doctors and supported by skilled nurses, healthcare assistants, and administrative staff. We have a strong team of GP registrars who are trained and supported by our experienced clinical team. We also have a Physician Associate who works closely with our doctors to provide high-quality care to our patients.
Our Mission
At Courtyard Surgery, our mission is to provide high-quality, patient-centered care to our patients in a safe, supportive, and welcoming environment. We strive to be a leader in primary care, delivering innovative and sustainable healthcare services that meet the changing needs of our patients.
Our History
Our practice has been serving the local community since 1928 and has been part of the NHS since its inception in 1948. We have been in our current premises since 1989, which was purpose-built to provide high-quality healthcare services to our patients.
Staff and Reception
The staff at Courtyard Surgery, particularly Dr. Khan and the nurse in charge, have been praised for their wonderful care and attention to patients. The reception staff have also been commended for their hard work and helpfulness.
Appointments and Availability
However, many reviewers have expressed frustration with the difficulty in getting appointments, with some stating that it's like playing a game of "Catch Me If You Can" to secure a spot. Phone calls often result in long hold times, only to be told that there are no available appointments. The eConsult system has also been criticized for not being effective.
Waiting Times and Access to Doctors
Several reviewers have mentioned that they have to wait weeks or even months for a telephone appointment, and that it's often impossible to get a face-to-face consultation. Some have reported being told to go to the urgent care unit or A&E instead.
Patient Care and Experience
Some reviewers have praised the doctors at Courtyard Surgery, stating that they are great when you can finally get an appointment. However, many have expressed dissatisfaction with the overall experience, citing difficulties with getting appointments, poor communication, and a lack of care from receptionists.
Receptionist Behavior
Several reviewers have complained about the behavior of receptionists, describing them as rude, judgemental, and unhelpful. One reviewer even advised a receptionist to leave their job if they didn't like it.
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