Ignite the Perfect Ambiance in Your Home
At Classic Fireplaces, we pride ourselves on being one of the leading fireplace retailers in the region, offering an extensive range of bespoke natural stone, marble, and wood fireplaces, along with a wide selection of stoves, gas fires, and electric fires. Our experienced team is dedicated to providing exceptional customer service, ensuring that each client receives personalized attention and expert guidance throughout the entire process, from design to installation.
Our Services
Our comprehensive services include design, supply, and installation of fireplaces, stoves, and fires. We understand that every client has unique requirements, which is why we offer bespoke design solutions to bring your vision to life. Our team of skilled designers will work closely with you to create a detailed drawing, ensuring that your fireplace is tailored to your specific needs and preferences.
In addition to our design services, we also offer a wide range of products on display in our extensive showrooms, including electric fires, stoves, fireplaces, and gas fires from renowned manufacturers such as Gazco, Evonic, Elgin and Hall, Celsi, Flamerite, Dimplex, and many more. Our team of experts is always available to provide technical advice and guidance, ensuring that you make the right choice for your home.
Installation and Aftercare
At Classic Fireplaces, we take pride in our installation services, which are carried out by our own GAS SAFE and HETAS registered engineers. We offer a full removal and disposal service of your old fireplace, ensuring a hassle-free experience from start to finish. Our commitment to exceptional customer service extends beyond the installation process, with our team available to provide ongoing support and maintenance to ensure your fireplace continues to function optimally.
Exceptional Customer Service and Quality Products
Reviewers praise Classic Fireplaces for their outstanding customer service, expert advice, and high-quality products. The showroom is described as "amazing" and offering a wide range of beautifully made stone fire surrounds to choose from. The installation teams are commended for their professionalism, tidiness, and friendly approach. Reviewers highlight the excellent service from the showroom staff, including Tim and Emma, as well as the installation team, with many noting the helpful and welcoming nature of the staff.
Limited Issues with Customer Service
One reviewer, Mike S., had a negative experience with the customer service, citing a delay in response to their query about repairing a chip in their Limestone fireplace. They felt that the problem was not prioritized and were left feeling ignored.
Recommendations and Testimonials
Many reviewers highly recommend Classic Fireplaces to future customers, citing the exceptional service, quality products, and attention to detail. Several reviewers mention specific staff members, such as Tim, Emma, Chris, and James, who provided excellent service and helped with the installation process.
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