At Islanders Vets, we are passionate about providing exceptional veterinary care to our patients and their owners. Our state-of-the-art facilities, combined with our team of dedicated and compassionate professionals, ensure that your pet receives the best possible care. We pride ourselves on being an independent, reasonably-priced veterinary surgery that offers outstanding services to our patients.
Our Services
We offer a comprehensive range of services, including routine vaccinations, microchipping, neutering, and advanced diagnostic tests such as blood tests, x-rays, ultrasound, and soft tissue and orthopaedic surgeries. Our Official Vet (OV) is certified to deal with pet travel to Europe and worldwide, and we also certify Animal By-Products for export. Additionally, we provide a unique Fish Health service for aquarists and shops.
Our Mission
Our mission is to provide outstanding professional services to the local and wider community, while being advocates for animal welfare without compromise. We believe that all pets deserve equal care, regardless of their owners' wealth. Our prices are affordable, and we strive to build long-term relationships with our clients and their pets.
Our Team
Our team of veterinary professionals is dedicated to delivering the best customer service and compassionate care to your pets and you. Led by our director, Dr. Christiane Quernel, our team is composed of highly ethical and caring professionals who are passionate about animal welfare. We are proud to provide a friendly and approachable practice, where our clients feel comfortable discussing any concerns about their pets.
Why Choose Us?
At Islanders Vets, we are committed to providing exceptional care for all of our patients. Our modern facilities, combined with our team's extensive knowledge and experience, ensure that your pet receives the best possible care. We value long-term relationships with our clients and their pets, and we strive to provide a friendly and approachable service that exceeds your expectations.
Poor Customer Service and Unfair Pricing
Several reviewers have expressed their disappointment with the vet clinic, citing poor customer service and unfair pricing. One author was charged 300 for a travel doc, despite being told it would cost 250. Another reviewer was overcharged for medication and was met with dismissive treatment from the vet. The high prices were a major concern for several reviewers, including one who paid double what another vet would have charged for the same procedure.
Positive Reviews
On the other hand, several reviewers have had a positive experience with the vet clinic. Many have praised the knowledgeable and caring staff, who take the time to explain treatment options and answer questions. Several authors have highlighted the clinic's affordability, with one reviewer noting that the prices were reasonable and transparent. The clinic's staff were also praised for their compassion and empathy, particularly in difficult situations such as saying goodbye to a beloved pet.
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