Business Details
Emergency
services
Your Trusted Independent Vets in New Malden
Established as a dedicated veterinary practice, Islanders Vets provides comprehensive care for pets in New Malden and surrounding areas. Our independent surgery combines routine services like vaccinations and microchipping with advanced diagnostics and surgical procedures. With an Official Vet for pet travel and a specialist fish health service, we prioritise animal welfare and client education. Our experienced team delivers compassionate care, offering tailored advice and aftercare to ensure long-term pet health. We maintain transparent pricing and are committed to building lasting relationships with clients and their companions. 
Services
Vaccinations
Neutering
Microchipping
Pet Travel Certification
Fish Health Services
Diagnostic Imaging
Emergency Care
Healthcare Plans
Dental Procedures
Parasite Control
Highlights and features
- We offer both routine and advanced veterinary services under one roof
- Our team includes specialists in fish health and pet travel certification
- We provide 24/7 emergency care through partnered facilities
- Our flexible payment options include monthly healthcare plans
- We combine medical expertise with compassionate, owner-focused communication
What people say
Compassionate staff
Affordable prices
Excellent emergency care
Thorough explanations
Pet travel expertise
Services
Pet Travel Certification
As Official Veterinarians (OVs), we handle pet travel documentation to Europe and worldwide. Our service includes health checks, paperwork preparation, and guidance through DEFRA requirements. We also facilitate export certificates for animal by-products.
Fish Health Services
Specialist diagnostics and treatment for ornamental fish. Our team performs water quality testing, disease identification, and tailored treatment plans. We support private owners, aquarists, and commercial fish farms with husbandry advice and health management.
Neutering Surgery
Comprehensive neutering services for cats, rabbits, guinea pigs, and dogs of all sizes. Procedures include pre-operative checks, anaesthesia, surgical intervention, pain relief, and post-operative monitoring. We offer keyhole options for female dogs at advanced pricing.
Healthcare Plans
Monthly payment plans covering vaccinations, parasite control, dental care, and routine check-ups. Tailored packages include unlimited nail clipping, anal gland expression, and prescription medications. Plans provide cost-effective preventative care with flexible options for dogs and cats.
Emergency Care
24/7 triage advice via dedicated emergency number. We handle urgent cases during opening hours and partner with Stone Lion Vet Hospital for after-hours critical care. Services include initial assessment, stabilisation, and referral coordination when required.
People
Dr Christiane Quernel
Director & Head Vet Surgeon
Founding vet with lifelong passion for animal welfare. Specialises in surgeries and fish health. Rescues animals and advocates ethical veterinary practice. Holds extensive surgical experience and business leadership expertise.
Dr Rosie Holohan
Head Vet Surgeon
Veterinary expert with decade-long experience in emergency care and internal medicine. Committed to patient wellbeing through advanced diagnostics and treatment. Active in community pet health education outside clinical duties.
Dr Georgina Barry
Saturday Vet Surgeon
PhD researcher specialising in breed health at Royal Vet College. Focuses on senior pet care during weekend consultations at Islanders Vets. Rescues multiple animals including cats and rabbits.
Chekuri Nagaveni
Pet Care Specialist
Experienced Indian veterinary graduate working towards UK registration. Provides preventative care and client education while pursuing professional development within our supportive clinical team environment.
Liana Cala
Vet Care Assistant
Qualified Veterinary Care Assistant with practical experience from internship through to management roles. Currently balancing further academic study with hands-on patient care responsibilities within our team.
Questions
What pet travel services do you offer?
We provide DEFRA-approved pet travel certification for EU and international destinations. Our Official Veterinarians complete health checks, administer required treatments, and prepare official documentation for pet relocation.
Do you treat exotic pets?
Yes, we specialise in ornamental fish health services and offer basic care for other exotic pets. Our fish health service includes diagnostics, treatment, and water quality management for aquarium owners.
Are emergency appointments available?
We offer 24/7 triage advice through our emergency number. Critical cases outside opening hours receive referral to our partner hospital while we provide initial guidance via phone consultation.
What payment options exist for veterinary care?
We offer flexible monthly healthcare plans covering preventative treatments. These subscription packages include vaccinations, parasite control, dental care, and routine consultations at predictable costs.
How do I book appointments?
Please contact us via phone before visiting. While we maintain online booking systems, we recommend direct communication to ensure appropriate appointment duration and preparation for specific needs.
Do you provide dental care for pets?
Yes, we offer comprehensive dental services including scale and polish procedures. Packages include anaesthesia, extractions if required, and pre-anaesthetic blood testing options for patient safety.
