A happy customer is a regular customer!
At Irvine's Carpets of Accrington, we believe that a happy customer is a regular customer, and we strive to make this a reality for every customer who walks through our doors. With over 20 years of experience, our proprietor Chris Irvine has been providing sound, honest advice to his customers, resulting in repeat custom time after time. As a totally independent, local family-run business, we have handpicked some of the country's best manufacturers and suppliers, including Victoria Carpets, Whitestone, Abingdon, and Amtico, to name a few.
Our Services
We offer a wide range of services, including the supply and installation of high-quality carpets, laminate flooring, vinyls, and engineered woods. Our carpet fitters are well-trained and take great pride in their work, ensuring a well-finished job every time. Whether you're looking for a wool carpet for your special rooms, a hard-wearing practical carpet made from polypropylene for family rooms, or an everyday carpet for bedrooms, we have a vast selection to choose from. We also offer designer flooring by companies such as Amtico, which are on display in our showroom.
In addition to our extensive range of flooring options, we also provide a comprehensive fitting service. All our fittings are done by reputable local fitters who take pride in their work, ensuring a well-finished job every time. Our team of experts will work closely with you to understand your specific needs and preferences, providing you with personalized advice and guidance every step of the way.
Our Commitment
At Irvine's Carpets, we're committed to providing exceptional customer service, expert advice, and high-quality products at competitive prices. We believe that our customers deserve the best, and we're dedicated to making sure that every customer leaves our store feeling satisfied and happy with their purchase. Our personal recommendations are a major source of advertising, and we're proud to say that many of our customers have referred their friends and family to us.
Commercial Services
In addition to our residential services, we also supply and install our products to a wide range of commercial clients, including local businesses, landlords, local building companies, and housing associations. If you're interested in finding out more information regarding our commercial services, please do not hesitate to contact us.
Overall Impression
The reviews are generally positive, with most customers expressing their satisfaction with the service and quality of work provided by Irvines Carpets.
Quality of Work
Many reviewers praised the high-quality workmanship of the fitters, with phrases such as "first class", "excellent", and "superb" used to describe the finished product.
Customer Service
Chris and his team were commended for their friendly, professional, and reliable service, with several reviewers mentioning the excellent advice and expertise provided.
Recommendations
A significant number of reviewers highly recommended Irvines Carpets, stating that they would definitely use the company again and recommend it to others.
Reliability Issues
A few reviewers expressed frustration with cancelled or missed appointments, with some stating that they were left waiting for quotes or callbacks that never came.
Communication Breakdown
Some reviewers mentioned that they had difficulties getting in touch with Chris or his team, with one reviewer stating that their phone calls and messages went unanswered.
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