Recognising that success is all about people and adding value
Comet Lighting is a leading online retailer of lights, fixtures, and lamps in the UK. We're passionate about illuminating homes and businesses with high-quality, stylish lighting solutions that enhance both style and functionality.
Our Vision
Our vision is to empower people to illuminate their spaces with brilliance. We believe lighting can be used as a creative tool to enhance the atmosphere, create a welcoming ambiance, and make a statement.
Our Values
- Quality: We source only the highest quality products from trusted brands.
- Style: Our diverse selection offers something for every taste and interior design.
- Efficiency: Many of our lights feature energy-efficient LED technology for sustainable lighting solutions.
- Value: We offer competitive pricing and regular promotions to ensure the best value for our customers.
- Customer Focus: We prioritize excellent customer service and offer a hassle-free returns policy.
Our Services
Comet Lighting offers a comprehensive range of services to meet all your lighting needs:
- Product Selection: Explore our wide selection of lamps, light fixtures, and bulbs for every room in your home or office.
- Expert Advice: Our knowledgeable team can provide personalized recommendations and tips to create the perfect lighting scheme for your space.
- Order Fulfillment: Enjoy fast and efficient delivery of your purchases.
- Customer Support: Our dedicated customer service team is available to answer your questions and address any concerns.
Discover the Difference with Comet Lighting
At Comet Lighting, we believe in the power of lighting to transform spaces and create unforgettable experiences. Our curated selection and exceptional customer service have made us the trusted lighting partner for thousands of satisfied customers.
Join us on your journey to illuminate your world with brilliance!
Summary
The overall customer experience with Comet is overwhelmingly negative. Many customers have reported receiving the wrong products, poor customer service, and difficulties when trying to return or exchange items. Some customers have also experienced delays and issues with receiving their orders.
Product Quality and Quantity
Some customers have reported issues with product quality, citing that items arrived damaged or did not match the description on the website. Others have mentioned limited stock selection and difficulties in finding the products they wanted.
Customer Service
The majority of customers have had poor experiences with customer service, citing rude and unhelpful staff, difficulties in getting responses to emails and phone calls, and a general lack of courtesy and respect.
Return and Exchange Issues
Several customers have reported difficulties with returning or exchanging items, citing delays, lack of communication, and poor handling of returns.
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