Business Details
21 Years
experience
Emergency
services
24/7 Emergency Plumbing Services in Surrey
Met Serve is a family-run local business managing Dyno Plumbing operations across Surrey, Sussex, parts of Middlesex, and South-West London since 2005. As a specialist emergency plumbing team available 24/7, we employ over 45 fully trained plumbers, offering services from leak repairs to complete bathroom installations. Our engineers operate locally within their areas, ensuring rapid response times and adherence to safety, honesty, and integrity.All team members hold NVQ Level 2 qualifications and undergo continuous training, while our partnerships with British Gas and accreditations from Watersafe.org and WIAPS underscore our commitment to excellence. Customer testimonials highlight our professionalism, first-time fix rates, and community involvement, including support for The Children's Trust in Tadworth.
Services
Emergency Plumbing
Leak Detection
Hot Water Cylinders
Powerflush
Cold Water Tank Cleaning
Pipe Repairs
Bathroom Installations
Stopcock Replacement
Thermal Imaging
Moling Technology
Details
- Year established: 2005
Highlights and features
- 24/7 emergency response with 89.1% first-time fix rate
- Over 45 locally based, NVQ Level 2 qualified engineers
- Watersafe.org and WIAPS accredited specialists
- 95.5% on-time arrival rate for scheduled appointments
- Community-focused business supporting local charities
Associations and certifications
- Watersafe.org
- WIAPS
What people say
Very good, efficient service
Excellent speed of response
Professional and compassionate
Neat, tidy workmanship
Highly informative engineers
Services
Emergency Plumbing
Our fully equipped emergency team responds rapidly to plumbing crises including burst pipes, leaks, and heating failures. With over 45 engineers operating locally, we achieve 95.5% on-time arrivals and 89.1% first-time fixes. All staff hold NVQ Level 2 qualifications and use advanced diagnostic tools like thermal imaging. Customers benefit from guaranteed 15-minute call-backs and 24/7 availability across Surrey and Sussex.
Leak Detection
We employ three specialist methods: gas trace, thermal imaging, and acoustic detection to pinpoint hidden leaks. Our equipment identifies escaping hydrogen-nitrogen mixtures or temperature anomalies in pipework. This technology enables precise repairs with minimal disruption, avoiding unnecessary excavation. Over 87% of detected leaks receive immediate on-site resolution, supported by 12-month labour guarantees for all repair work.
Hot Water Cylinders
We install and replace unvented and vented hot water cylinders including Megaflow, RM, and Gledhill models. Systems provide continuous hot water supply with improved pressure for showers and baths. Installations include 1-year labour warranties and annual service recommendations. Replacing traditional tanks frees loft space while enhancing water efficiency, with engineers qualified to both building regulations and WIAPS standards.
Powerflush
Our CLEARFLOW powerflush removes sludge and debris from central heating systems using high-velocity water flow reversal. This restores boiler efficiency and prevents component failure caused by corrosion. The process takes 4-8 hours, concluding with system refilling and chemical inhibitor application. Recommended before boiler replacements, it extends system lifespan while maintaining optimal heat distribution.
Cold Water Tank Cleaning
We perform Sterox sterilisation and sediment removal for loft cold water storage tanks. The process involves full system chlorination, debris extraction, and water quality testing. Engineers address contamination risks from vermin or sediment buildup, ensuring compliance with water regulations. Post-cleaning reports highlight any structural issues requiring tank replacement, with 100+ tanks serviced annually across the region.
People
Jon Turpin
Plumbing Engineer
Experienced engineer with exceptional customer feedback for efficient service and technical competence. Maintains high standards in emergency response and plumbing repairs.
Ian Paterson
Senior Engineer
Recognised for rapid response times and thorough problem resolution. Demonstrates expertise in complex plumbing diagnostics and customer communication.
Andrew Launchbury
Specialist Engineer
Expert in underfloor heating systems and leak detection. Praised for compassionate approach and technical precision in challenging repair scenarios.
Questions
What areas do you cover?
We operate across Surrey, Sussex, Middlesex, and South-West London with locally based engineers ensuring rapid response times.
Are you available for emergencies?
Yes, our 24/7 emergency service guarantees call-backs within 15 minutes and immediate assistance for plumbing crises.
What accreditations do you hold?
We are Watersafe.org and WIAPS accredited, meeting strict industry standards for technical competence and safety.
How experienced are your engineers?
All engineers hold NVQ Level 2 qualifications with ongoing training, averaging 10+ years' experience in plumbing systems.
Do you offer guarantees?
Yes, we provide 12-month labour warranties on installations and repairs, with 89.1% first-time fix success rates.
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