Business Details
Emergency
services
Your Trusted General Practice in Southall
Dormers Wells Medical Centre is a dedicated general practice committed to delivering prompt, courteous, and confidential healthcare to patients in Southall and surrounding areas. With a focus on accessibility and patient-centred care, we offer a comprehensive range of services including routine and urgent appointments, extended hours, and tailored support for individuals with specific needs. Our team of healthcare professionals prioritises clear communication, ensuring patients receive appropriate consultations whether in-person, via phone, or through digital platforms.We maintain strong partnerships with local community services and adhere to rigorous quality standards as evidenced by our Care Quality Commission (CQC) rating. Our practice combines modern facilities with traditional values, providing essential services such as repeat prescriptions, test results management, and health reviews while embracing digital solutions like online access to medical records. We actively seek patient feedback through initiatives like the NHS Friends and Family Test to continuously improve our services and address community health needs effectively.
Services
Appointments
Prescriptions
Vaccinations
Test Results
Sick Notes
Highlights and features
- We offer extended hours including early morning and evening appointments.
- Our practice has wheelchair access and facilities for patients with disabilities.
- We provide online services for prescription requests and medical record access.
- Our team includes experienced GPs and clinical pharmacists for comprehensive care.
- We maintain CQC-rated standards for quality and patient safety.
Associations and certifications
- Care Quality Commission (CQC)
Services
Appointments
We offer routine, urgent, and extended-hour appointments with GPs and healthcare professionals. Patients can book up to four weeks in advance via NHS App, Patient Access, or phone. Urgent appointments are available daily with triage-based prioritisation. Our enhanced access service provides early morning and evening consultations during extended hours.
Prescriptions
Our repeat prescription service requires two working days processing time, available through online systems or in-person requests. Emergency prescriptions for essential medications are processed urgently. New patients should provide existing prescriptions for review. We encourage medication reviews to ensure ongoing appropriateness and safety.
Test Results
Patients receive recent test results through secure online portals or in-person consultations. Our system ensures timely communication of findings with clear guidance on next steps. Clinical staff provide explanations and arrange follow-up actions when required, maintaining confidentiality throughout the process.
Vaccinations
We administer routine and catch-up vaccinations according to NHS schedules. Eligibility assessments determine required immunisations, with detailed information provided about benefits and potential side effects. Our practice maintains cold-chain storage and follows strict protocols for vaccine administration and record-keeping.
Sick Notes
Our clinicians issue medical certificates for work absence following assessment. We explain self-certification requirements and provide guidance on returning to work. Fit notes include recommended adjustments where appropriate, supporting both patient recovery and employer needs through clear medical documentation.
Questions
How do I book an appointment?
Book appointments via NHS App, Patient Access, or by calling 0208 571 0078 during opening hours. Urgent appointments require same-day triage assessment.
What are your opening times?
We're open Monday to Friday 8am-6:30pm. Extended hours available Monday mornings from 7:30am and Thursday evenings until 7pm.
How do I order repeat prescriptions?
Use NHS App, Patient Access, or submit written requests in person. Allow two working days for processing prescriptions at Dormers Wells Medical Centre.
What if I need emergency medication?
Contact us before 10am for emergency prescriptions of essential medications like insulin or inhalers. Allow time for clinical review before collection.
How accessible is the surgery?
Our premises include wheelchair access, hearing loop systems, and accessible toilets. We provide large-print materials and can arrange interpreters upon request.
What happens during registration?
Complete a GMS1 form online or in person. New patients undergo a registration medical with a nurse before seeing a GP for ongoing care.
