The Carpet Mill is a reputable flooring business based in Cambridge, with over 30 years of experience in the industry. We take great pride in being an independent retailer, offering our clients a unique variety of luxury yet affordable flooring products. Our extensive range includes carpet, hardwood, natural flooring, laminate, vinyl, and vinyl tiles, with more than 10,000 carpet options to choose from.
Our success is built on the foundations of quality, choice, and excellent service. We believe that our clients should have the freedom to browse and feel the textures of our materials without being pressured by overzealous staff. Our knowledgeable experts are always on hand to advise, measure, and install any flooring of your choice, ensuring a perfect fit every time. All our fittings come with a 12-month guarantee, giving you peace of mind in your investment.
Our Range
At The Carpet Mill, we understand that every client has unique tastes and budgets. That's why we offer an impressive range of natural surfaces, including wool and cork flooring, which are being rediscovered for their natural qualities. Our showroom is home to a variety of manufacturers' stands, catering to the mid to high-end market. We believe in stocking only top-quality products from all the major manufacturers, ensuring our clients have access to the best flooring options available.
Carpets
Our carpet collection is second to none, offering a wide range of styles, textures, and colours to suit any decor. From plush Saxony to practical twist pile, we have something to suit every taste and budget. Our knowledgeable experts can advise on the best carpet options for high-traffic areas, as well as those suited for more relaxed spaces.
Hardwood Flooring
Hardwood flooring adds a touch of elegance and sophistication to any space. We offer a variety of hardwood options, including solid and engineered wood, in a range of finishes. Our experts can advise on the best hardwood options for your space, taking into account factors such as foot traffic, humidity, and maintenance requirements.
Natural Flooring
Natural flooring options, such as cork and sisal, are becoming increasingly popular for their sustainable and eco-friendly qualities. They offer a unique texture and appearance, adding warmth and character to any space. Our experts can advise on the best natural flooring options for your space, taking into account factors such as durability, maintenance requirements, and underfoot comfort.
Laminate
Laminate flooring is a practical and cost-effective option that mimics the appearance of natural materials such as wood and stone. Our laminate options are durable and easy to maintain, making them a popular choice for high-traffic areas. We offer a variety of styles and finishes to suit any decor.
Vinyl and Vinyl Tiles
Vinyl flooring is a versatile and affordable option that offers the appearance of natural materials such as wood, stone, and tile. Our vinyl options are waterproof and easy to maintain, making them a popular choice for bathrooms and kitchens. We offer both sheet vinyl and vinyl tiles, depending on your preference.
Customer Service
At The Carpet Mill, we believe that excellent customer service is the key to our success. We offer free consultation in the showroom and in the home, ensuring that our clients get the best quality flooring within their chosen budget. Our measuring and fitting times are flexible, ensuring that we can work around your schedule.
If you're looking for premium flooring brands and exceptional customer service, look no further than The Carpet Mill. Contact us today to discuss your flooring ideas and let us help you create the floor of your dreams.
Customer Service
The Carpet Mill is praised for its excellent customer service, with multiple reviewers mentioning the friendly and helpful staff, particularly Peter and Ben. They are commended for being knowledgeable, warm, and non-sales-y.
Product Range and Quality
Reviewers are impressed with the wide range of carpets and flooring options available at the store, including engineered wood and luxury vinyl tiles. The quality of the products is also praised, with many mentioning the excellent condition of their newly installed flooring.
Installation and Fitting
The installation and fitting process is described as efficient, speedy, and expertly done. The fitters, including the Ladbrooke team and Paul, are mentioned as being brilliant and thorough in their work.
Overall Experience
The overall experience at The Carpet Mill is described as painless, delightful, and highly satisfying. Reviewers are thrilled with their purchases and would highly recommend the store to others.
Negative Experience
However, one reviewer had a negative experience with the new owner, Ben, describing him as rude and incompetent.
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