With patients' needs at the heart of everything we do
Caia Park Surgery is a healthcare facility dedicated to providing top-notch medical services to the residents of Wrexham, LL13 8TH. Our surgery, located at Caia Park Health Centre on Prince Charles Road, is committed to placing patients' needs at the forefront of all we do. With easy access for disabled patients and ample parking space, we aim to remove any physical barriers to healthcare.
Our website has been specifically designed to offer easy accessibility to information that you might need. This includes details about our opening hours, registration processes, and various health services. With a range of online resources on health issues and links to other relevant medical organisations, we aspire to provide well-rounded medical assistance and offer a wealth of information to our patients.
Kindly take note of our updated opening times, which will be in effect from the 13th of November, 2023. The surgery will be open from Monday to Friday, between 8.30 am and 6.00 pm. Our telephones will be available from 8.00 am to 6.30 pm, Monday to Friday.
Healthcare Services and Clinics
At Caia Park Surgery, we offer a variety of clinics and services, designed to promote good health, wellbeing, and prevent illnesses. Our healthcare professionals are always ready to cater to your medical needs, whatever your condition might be. We provide the following services:
1. Travel Vaccinations
2. Non-NHS Services
3. Annual Health Reviews
4. Blood Tests
5. X-Rays
6. Travel Vaccinations
7. Tests & Results
If you're a new patient, you can find details on the registration process, as well as guidelines for non-English speakers, and temporary residents. Our practice staff, doctors, nursing team, and healthcare team can be found under the 'Practice Team' section, where you can learn more about each team member. You will also find our contact details and surgery address for your convenience.
Patient Involvement and Feedback
Patient feedback is crucial in enhancing our services and the way we look after you. We encourage our patients to leave comments, suggestions, and any thoughts they might have regarding our services, which can be submitted via our feedback function.
Kindly note that Caia Park Surgery has started implementing video consultations for appointments whenever necessary. This new feature, using an NHS Wales video Consultation Service, will allow patients to have appointments from the comfort of their homes. Stay updated on our site for more details regarding this useful service.
As a surgery, we are dedicated to maintaining access Standards 2019 and have equipped our building with modern security cameras for the safety and security of our patients. We are constantly working towards improving our services and ensuring that we maintain a high-quality medical environment for all who visit us.
Staff and Doctors
The staff at the practice have been praised for their helpfulness and efficiency, particularly in assisting with the process of changing doctors and sorting out medication. One reviewer mentioned that they have been excellent in every contact made with the practice.
Positive Experiences with Doctors
Dr. Rao has been specifically mentioned as an outstanding GP, with 27 years of excellent care and a sympathetic attitude. His patients appreciate his commitment to their well-being.
Issues with Appointments and Communication
On the other hand, some reviewers have experienced difficulties with obtaining appointments, with one reviewer being told that there were no appointments available despite being ill and having spoken to 111. Another reviewer waited over 5 days for a doctor to call them about their results and was still waiting, with the reception staff being unhelpful.
Accessibility Issues
One reviewer with a disabled family member was disappointed to find that all 5 disabled parking spaces were taken up by staff members, making it difficult for them to access the practice.
Negative Experiences with Doctors
Some reviewers have had negative experiences with doctors at the practice, with one reviewer stating that their doctor had no interest or patience and only seemed to be interested in prescribing painkillers rather than providing real answers.
Prescription Issues
One reviewer mentioned that they had experienced issues with prescriptions not being sent to the chemist, despite ordering them, and that this had happened multiple times.
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