At Countryman Chimney Services, we pride ourselves on being professional, full-time chimney sweeps based in Brightwell, Suffolk, serving the local communities of Ipswich, Woodbridge, Manningtree, Hadleigh, and Stowmarket areas of Suffolk and Essex. With our close proximity to the junction of the A12/A14, we are well-positioned to provide our services to a wide range of customers.
Our team of experts has years of experience in the industry, and we take great care in making your chimney both clean and safe, not only for your enjoyment but also for insurance purposes. We have public liability insurance for 2,000,000 and do not charge VAT, giving you peace of mind and added value for your money.
Our Services
Apart from the obvious 'sweeping' of your chimney, we also supply and fit chimney pots, bird guards, and cowls, as well as remove blockages. Our comprehensive range of products is sourced from the UK and designed for safety and efficiency, capable of stopping birds, squirrels, leaves, and other debris from entering your chimney. We can advise on these products, all of which are available upon request.
We understand that blockages can be a significant problem for homeowners, and that's why we offer a CCTV service to observe any part of your flue for blockages and/or damage. Our experts are able to remove/repair any issues found, giving you confidence in the safety and efficiency of your chimney.
Why Choose Us
We are FULL TIME PROFESSIONAL CHIMNEY SWEEPS, and we take pride in our work. We don't want to be alarmist, but there are many individuals who claim to be able to sweep chimneys without the necessary expertise or equipment. Sadly, we have seen many costly errors committed by these individuals. That's why it's essential to choose a reputable and experienced company like Countryman Chimney Services.
Our Commitment
Our commitment to you is to provide a high-quality service that meets your needs and exceeds your expectations. We take great care in making your chimney both clean and safe, both for your enjoyment and peace of mind. Whether you need a routine sweep, a CCTV inspection, or the removal of a blockage, we are here to help.
Overall Experience
The majority of reviews for this company have been mixed, with some customers experiencing poor service and others being satisfied with the work. However, one review has raised significant concerns about the company's practices.
Positive Comments
The only positive review mentions that the service provider, Vince, is great and leaves the site spotless. However, it also notes that booking early is essential due to his high demand, and that the company should update their services as they no longer offer certain tasks.
Negative Comments
The most concerning review reports a negative experience, where the customer hired the company to clean their chimney in December 2017. After the initial visit, the customer was left with water running down the outside of the pipe due to a broken seal, which the company failed to address. Despite promises to rectify the issue, the customer was left without a resolution and was told that the company no longer offers repairs.
Another review expresses frustration with the company, citing poor phone manners and a lack of personality from the customer service representative. However, the reviewer acknowledges that the actual work done by Vince is good.
Conclusion
In light of these reviews, it appears that the company faces challenges in terms of their customer service, particularly regarding phone communication and follow-up on issues. While Vince is praised for his work, the company's inability to repair problems and their failure to keep customers informed may lead to negative experiences for some customers.
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