Colin's Courier Service is a well-established family-run business, specialising in airport transfers for American personnel and their families. With over 30 years of experience in the transportation of service personnel, we understand the unique challenges that come with the job. Our drivers are all fully DBS checked and have the necessary clearance to access many bases, making us a reliable choice for all your transfer needs.
Company History
Founded and managed by Colin Beck, Colin's Courier Service has come a long way since its inception in 2005. Colin's background in the Air Force, including two tours of duty at RAF Brize Norton and three years at RAF Gutersloh in Germany, has been instrumental in shaping the company's focus on airport transfer for American personnel and their families. Colin's extensive experience as a courier driver, coupled with his passion for providing excellent customer service, has enabled him to build a strong and trustworthy business over the past decade.
Our Services
At Colin's Courier Service, we specialise in airport transfers from RAF Alconbury, RAF Croughton, RAF Lakenheath, RAF Mildenhall, RAF Molesworth, and all surrounding areas. Our experienced drivers understand the unique challenges faced by service personnel and are committed to providing a smooth and stress-free transfer service. We offer tax-free rates to all American personnel and have the necessary clearance for RAF Molesworth and RAF Alconbury, as well as serving RAF Croughton, RAF Lakenheath, and RAF Mildenhall.
FAQs
We have compiled a list of frequently asked questions to ensure that your journey with us is as quick and stress-free as possible. Some of the most common questions we get asked include:
- Where will the driver meet me when I arrive into the UK?
Our driver will be waiting in the arrivals hall with a sign bearing your name.
- How long will the driver wait for me to be processed through immigration?
We will wait up to ninety minutes after your plane has landed. However, if you are worried that you might take more than ninety minutes, please let us know so we can inform the driver.
- Will I have to pay for car parking or any tolls?
No, all parking fees and tolls are included in the price.
- What is the maximum carrying capacity of your vehicles?
Our vehicles have a maximum seating capacity of eight persons, although bear in mind that this reduces the luggage carrying capacity.
- What do I do if I have an excessive amount of luggage?
Please contact us to discuss your requirements.
- Do you transport pets?
Yes, we do transport pets, provided they are in the appropriate pet containers. Please let us know when you book so we can send the correct sized vehicle.
- Do you supply car seats for children?
No, we only have booster seats for children. You will have to provide the correct type of seat for your infant as all children have to be secure in vehicles by UK law.
- Can I order more than one vehicle?
Yes, we have several vehicles available to you.
- What do I do if I miss a connection or my flight into the UK?
Obtain your alternate itinerary and get in touch as soon as possible.
- What will happen if I miss my flight and fail to inform Colin's Courier Service?
You will lose any money that you have paid. It's up to 120 miles for us to come and pick you up.
- Will I have to tip the driver?
Tipping is not obligatory in the UK, but if you feel you've had good service, any gratuities will be gratefully received.
- Can I pay on the day?
We accept cash on the day, should you wish to pay by this method.
Service Quality
The reviewers have consistently praised the high-quality service provided by Colin's Courier Service. Drivers are described as friendly, courteous, and helpful, going above and beyond to ensure a smooth and hassle-free experience.
Timeliness
The service is also commended for its punctuality, with drivers arriving on time, even in situations where flights are delayed. This reliability is particularly appreciated by travelers, as it helps to reduce stress and anxiety.
Variety of Vehicles
The reviewers appreciate the range of vehicles available, from small cars to larger SUVs, which can accommodate a variety of luggage needs.
Communication
The drivers are praised for their excellent communication skills, keeping passengers informed of any changes or updates, and making sure that all details are correct.
Special Requests
Colin's Courier Service has also demonstrated a willingness to accommodate special requests, such as picking up pets or helping with transportation for military personnel and their families.
Overall Experience
The overwhelming consensus is that Colin's Courier Service provides an exceptional experience, with drivers who are polite, patient, and understanding, and a commitment to providing a high level of customer service.
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