Setting the benchmark for quality, safety, and customer service
Star Scaffolding Ltd, a leading UK scaffolding services company, is built on solid foundations with over 100 years of combined experience among our three directors. With bases in West Bromwich and Ashby-de-la-Zouch, we are strategically located to service most areas of the country. As an expanding company, we employ over 100 staff and have our own specialist transport, enabling us to react quickly and effectively to suit your changing needs.
Our Commitment to Quality and Safety
At Star Scaffolding, we take pride in our commitment to quality, safety, and customer service. We have invested heavily in training our staff, with over 30,000 spent annually on courses to better our loyal workforce, both in the office and on site. Our team holds various certifications, including CSCS cards, SSSTS, asbestos, face fit, TG20 training, CPMS lorry loader crane qualifications, first aiders, and IPAF card holders. This ensures that we have a wide and varied skillset to meet the demands of modern scaffolding.
Our Scaffolding Services
Our range of scaffolding solutions is unparalleled, with a focus on quality, safety, and customer satisfaction. We provide scaffolding services to a variety of sectors, including commercial, eco-works, maintenance, new build, residential, and restoration. Our team of dedicated staff is committed to delivering exceptional service, ensuring that our clients receive the highest standards of workmanship and professionalism.
Eco-Friendly Initiatives
As a responsible business, we care about the future of our trade and are committed to reducing our carbon footprint. We have invested in new eco-friendly wagons and continue to explore ways to minimize our environmental impact. Our customers are at the heart of everything we do, and we gather their feedback monthly via our customer rating measurements, currently boasting an overall rating of 94%.
What Our Clients Say
Don't just take our word for it! Our clients have praised our commitment to quality, safety, and customer service. "Star Scaffolding consistently deliver a quality and professional service, time after time. They have a fantastic team helping us to make our projects a success." - Chris Bird, Project Manager, Wates. "I am incredibly impressed by the professionalism and expertise showcased by Star Scaffolding. Their standard of work is impeccable, and the management conducts themselves with the utmost integrity and efficiency." - Jamie Burrows, Senior Site Manager, Lovell.
Staff Conduct and Professionalism
There are concerns about the staff's behavior and professionalism. Some reviewers have reported rude and unprofessional behavior from staff, including swearing, laughing, and pointing at other drivers while they were causing a traffic jam. Another reviewer reported a near-miss accident with a Star Scaffolding driver who then hurled abuse at them.
Customer Service
Some reviewers have reported poor customer service, including a lack of responsiveness and a failure to return calls. One reviewer had to chase the company to remove scaffolding from their property, and when they finally did, they left some of it behind. The Managing Director of the Ashby branch was unapologetic and failed to acknowledge any fault, instead lecturing the customer on their booking system.
Positive Experiences
On the other hand, some reviewers have reported positive experiences with the company, stating that the staff are friendly, accommodating, and professional. They have received helpful suggestions from the workforce on how to save money, and the company has always tried to accommodate their needs.
Certifications and Quality
One reviewer has highlighted the company's certifications, including NASC, Achilles, Construction Line Gold, and Safe Contractor, which may indicate a level of quality and competence.
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