Ensuring a happy customer, one project at a time
Edward Bays, the oldest established heating and plumbing company in the Swindon/Oxford area, has been providing unparalleled services for over a century. Our company, which is based in Swindon/Oxford, prides itself on offering traditional values combined with the latest heating and plumbing technology. We are committed to delivering excellent customer service, professional workmanship, and fair prices to all our clients.
We understand the importance of your home or premises, and we strive to keep disruption and mess to a minimum during our work. Our success is measured by the satisfaction of our customers, and we take great pride in our heritage while continuously adapting to the changing times. We offer the latest in heating and plumbing technology and techniques, and our engineers are trained to the highest standards to meet and exceed your expectations.
Commercial Services
At Edward Bays, we offer a comprehensive range of commercial and industrial heating and plumbing services. Our experienced team has a proven track record of working alongside architects, designers, surveyors, manufacturers, builders, and contractors to deliver the best products possible. We are committed to involving our clients in the decision-making process from the outset, discussing your needs and expectations to ensure we provide the service you want.
Our engineers are highly trained in the latest technology, enabling us to offer expert advice on a range of services, from basic heating and plumbing to renewable energy, water treatment systems. We take pride in contributing to many successful projects, both large and small. Our commercial services include:
- Gas - Commercial boiler servicing, maintenance, and replacement
- LPG - Commercial boiler servicing, maintenance, and replacement
- Oil boiler servicing, maintenance, and replacement
- All aspects of heating systems, including radiator systems and underfloor heating
- Plumbing - From changing taps washers to complete bathrooms/wet rooms
- Hot water cylinders, conventional and unvented
- Cold water systems, such as water softeners and other water treatments
Domestic Services
Investing in a new bathroom or heating system is a significant investment. At Edward Bays, we work with our domestic clients to ensure they get the best value for their money by advising them on the most cost-effective options available. Our experienced team is more than happy to help you plan your project, offering expert advice on all aspects of heating systems, including radiator systems and underfloor heating.
Our domestic services include:
- Gas - Boiler servicing, maintenance, and replacement
- LPG - Boiler servicing, maintenance, and replacement
- Oil boiler servicing, maintenance, and replacement
- All aspects of heating systems, including radiator systems and underfloor heating
- Plumbing - From changing taps washers to complete bathrooms/wet rooms
- Hot water cylinders, conventional and unvented
Summary of Customer Reviews
Positive Feedback
The company has been highly recommended by several customers, including Jayne O'Sullivan, Keith Rachael, and James Chippett. They have praised the professionalism, efficiency, and helpfulness of the staff and engineers. The company has also been commended for providing excellent service, including emergency boiler replacements, and ensuring that the work areas are left clean.
Negative Feedback
However, there have been several negative reviews, including those from Milton Road Practice, Jerome Wise, John Harney, and J. Grant. The common issues include unprofessional behavior, lack of knowledge among engineers, high call-out charges, and poor customer service. Several customers have reported being left without heating or hot water for extended periods, and some have had to seek services from other companies to resolve their issues.
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