Transforming Your Home, One Conversion at a Time
Dovetail is the largest independent carpet, flooring and interior retailer in Norwich, established for over 30 years. Our friendly and dedicated team pride ourselves on providing a personally tailored experience for each and every customer, whether you're looking for carpets, flooring, furniture, or interior design services. We're passionate about delivering exceptional customer service and ensuring that every detail of your project is taken care of.
Our Services
At Dovetail, we offer a vast selection of household brands in flooring, carpets, fabrics, and furniture from top manufacturers such as Karndean, Amtico, Ted Todd, Roger Oates, and Alternative Flooring, to name a few. Our interior design service can help you bring together an overall vision of your project, offering creative solutions using room layouts, mood boards, and 3D imagery. We also have a great selection of styles and designs of furniture, including sofas, chairs, powered recliners, beds, and occasional furniture.
In addition, we have a large selection of made-to-measure blinds and shutters from Silent Gliss and Luxaflex, as well as a huge range of designer curtains, fabrics, paints, and wallpapers from leading brands such as Linwood, Designers Guild, Osborne & Little, Sanderson, Romo, GP & J Baker, and Harlequin. Our design service can help you with whole house, business, renovation, or room refresh projects, and we also offer a clearance section with a variety of home furniture and fabrics at excellent prices.
Design Service
Our design service is tailored to each individual customer's needs. Whether you're looking for a whole house redesign, a business renovation, or simply a room refresh, our designers will listen to your requirements and provide expert advice and creative solutions. We use room layouts, mood boards, and 3D imagery to bring your project to life, and our designers are always on hand to offer guidance and support throughout the process.
New Builds & Renovations
If you're embarking on a new build, renovation, or whole house design project, we understand that it can be a daunting prospect. That's why we're here to help. Our designers will work with you to understand your vision and provide expert advice on how to bring it to life. We'll help you navigate the process, from initial design to final installation, ensuring that every detail is taken care of.
Overall Experience
The reviews suggest that Dovetail has a mix of excellent and poor experiences. On the positive side, many customers praised the friendly and helpful staff, the quality of the furniture and flooring, and the excellent fitting service. However, some customers had negative experiences, including poor aftercare, unprofessional fitters, and unacceptable customer service.
Staff and Service
The staff at Dovetail received mostly positive reviews, with many customers commenting on their friendly and helpful nature. However, some customers experienced unfriendly and unhelpful staff, which led to a negative experience.
Product Quality
The quality of the furniture and flooring at Dovetail was generally praised by customers. Many customers were happy with their purchases, and some even mentioned specific brands such as Sanderson and Amtico.
Fitting Service
The fitting service at Dovetail received mostly positive reviews, with many customers commenting on the neat and professional job done by the fitters. However, some customers experienced poor fitting service, including unprofessional fitters and mistakes that needed to be redone.
Aftercare
The aftercare service at Dovetail was a major issue for some customers. Some customers experienced poor aftercare, including unhelpful staff and a lack of effort to resolve issues.
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