Business Details
15 Years
experience
Trusted Business Support Services
Virtual Hand has been delivering tailored business, PA, and marketing support solutions since 2011. With over 14 years of experience, our team specialises in streamlining operations for ambitious business owners through virtual assistance, administrative expertise, and strategic marketing support. Founded by Michelle Poole, a former military professional with 30+ years in office administration, we combine discipline and innovation to help clients reclaim time and focus on growth.Our services are built on a foundation of reliability, attention to detail, and a commitment to exceeding expectations, as evidenced by our long-standing client relationships and industry recognition. We serve businesses across Sheffield, London, Leeds, and beyond, offering flexible support models from ad-hoc tasks to full retainer agreements.
Services
Virtual PA Service
Business Support
Marketing Support
Holiday Cover
Diary Management
IT Training
Social Media Management
Email Marketing
Blog Writing
CRM Maintenance
Details
- Year established: 2011
Highlights and features
- We have over 14 years of experience in virtual business support
- Our team combines military discipline with innovative business practices
- We offer flexible support models from ad-hoc to full retainer
- We guarantee 100% attention to detail in all administrative tasks
- Our clients consistently praise our reliability and proactive approach
Associations and certifications
- Society of Virtual Assistants Approved VA
What people say
Excellent attention to detail
Never missed a deadline
Highly professional service
Transformed business efficiency
Proactive and solution-focused
Services
Virtual PA Service
Our virtual personal assistants handle administrative tasks, diary management, and meeting support to help business owners maximise productivity. With expertise in Microsoft Office and CRM systems, we ensure your operations run smoothly. Clients benefit from consistent support that adapts to their specific workflows and business requirements.
Business Support
We provide comprehensive business support including process improvement, document management, and project coordination. Our team helps streamline operations through systematic organisation and strategic implementation. This enables business owners to focus on core activities while we handle day-to-day administrative requirements efficiently.
Marketing Support
Our marketing services cover social media management, content creation, and email marketing campaigns. We develop targeted strategies to enhance brand visibility and generate leads. With expertise across multiple sectors, we create consistent marketing materials that align with your business objectives and target audience.
IT Training
Specialist IT training services focus on practical business applications, helping clients maximise software capabilities. We provide tailored sessions on Microsoft Office suite and other business tools. Our approach ensures clients gain practical skills that directly improve their daily operations and team productivity.
Diary Management
Professional diary management services maintain perfectly coordinated schedules with automated reminders and conflict prevention. We handle appointment coordination, meeting preparations, and calendar synchronisation across multiple platforms. This ensures optimal time management for business owners and their teams.
People
Michelle Poole
Founder
With 30+ years in office administration and military experience, Michelle founded Virtual Hand in 2011. She specialises in executive support and business process improvement, bringing discipline and strategic thinking to client operations.
Anna Walker
Virtual Assistant
Anna provides operations support and client relationship management with expertise in insurance and tech sectors. She combines organisational skills with proactive problem-solving to deliver efficient business solutions.
Collette White
Marketing Expert
With 30+ years in communications, Collette specialises in content development and brand storytelling. She creates engaging marketing materials across legal, medical, and technical industries while maintaining strong professional networks.
Terri Hinchcliffe
Virtual Assistant
Terri offers team management expertise and compliance knowledge, supporting healthcare and tourism businesses. Her analytical approach ensures effective system implementation and business continuity solutions for clients.
Helen Spurr
Analysis Expert
Helen specialises in data analysis and property management, applying strategic thinking to trading and retail sectors. Her collaborative approach helps businesses make data-driven decisions while maintaining meticulous attention to detail.
Questions
How do virtual assistant services work?
Our virtual assistants integrate seamlessly with your business, handling administrative tasks, diary management, and marketing support remotely. We adapt to your preferred communication methods and workflows.
What areas do you cover?
We serve clients across the UK including Sheffield, London, Leeds, Doncaster, Rotherham, and Northampton, with all services delivered remotely to suit your location.
Can I hire on an ad-hoc basis?
Yes, we offer flexible engagement models including ad-hoc support, project-based work, and monthly retainers to suit varying business needs.
Do you provide dedicated virtual assistants?
Yes, we assign dedicated virtual assistants who specialise in your industry sector, ensuring continuity and deep understanding of your business requirements.
What marketing services do you offer?
Our marketing support includes social media management, blog writing, email marketing campaigns, and CRM maintenance to enhance your brand visibility.
How are your services priced?
We offer transparent pricing tailored to your specific needs, with options for hourly rates, project-based pricing, or monthly retainers.
