Fueling Your Success, Every Day
Our Commitment to Customer Care and Sustainability
Top Oil has been a leading provider of heating oil and fuels in Ireland for generations. We pride ourselves on offering reliable, efficient, and environmentally responsible services to our valued customers.
Our dedicated team of professionals strives to deliver exceptional customer service, ensuring a seamless and satisfying experience for every interaction. We are committed to building lasting relationships with our customers, understanding their unique needs and consistently exceeding expectations.
Home Heating Oil
- Convenient online ordering of heating oil for home delivery
- Competitive prices and transparent billing
- Flexible payment options to suit your needs
Fuel Cards
- Convenient and secure fuel card solutions for both private and commercial vehicles
- Competitive rates and savings programs
- Flexible top-up options to fit your budget
Business Solutions
- Comprehensive fuel management solutions for businesses
- Dedicated account managers to tailor our services to your industry
- Comprehensive reporting and data analytics for optimal efficiency
Commitment to the Community
Beyond providing energy solutions, Top Oil is committed to actively contributing to the Irish community. We are proud to support various initiatives that strive to improve the lives of our customers and their families. Through Fuel the Care program, we proudly support local charities and fuel essential services for vulnerable families and communities.
Our Values
- Customer Focus: We are driven by a genuine desire to understand and meet the unique needs of our customers.
- Integrity: We conduct our business with the highest ethical standards and transparency.
- Sustainability: We are committed to minimizing our environmental impact and transitioning towards sustainable energy solutions.
- Community Involvement: We value our responsibility to support the communities we serve.
Disappointing Experience with Top Oil
The reviews provided describe a series of unfortunate experiences with Top Oil, a fuel company. Many customers have been left dissatisfied with the service they have received, with issues ranging from incorrect delivery times to refusal to deliver to certain types of premises.
Poor Communication and Inconsistent Policies
Several reviewers have mentioned that they were not informed of certain policies or restrictions when ordering their oil. For example, one customer was told that a delivery could not be made because they lived in a terraced house, whereas another customer was not notified that their delivery would be delayed. This lack of communication has led to frustration and inconvenience for many customers.
Inequitable Treatment
Some reviewers have felt that they have been treated unfairly or without consideration. For example, one customer with elderly parents who have been loyal customers for 20 years was told that they could not receive a delivery because they did not have a side entrance. Another customer was left without heating for a week after a delivery was changed without notice.
Exceptional Service
However, there were a couple of positive reviews that stood out. One reviewer praised the excellent customer service received from the manager at the Ballina depot, who went above and beyond to meet the needs of the customer. Another reviewer had a positive experience with a delivery driver who offered to bleed their burner and provided excellent service on a snowy and snowy night.
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