At Pocock & Shaw, we pride ourselves on being a leading independent estate agent and property management agency. With our roots dating back to 1985, we've built a reputation for delivering exceptional service to our clients. Our team is made up of friendly, approachable professionals who live locally, giving us a unique understanding of the community and the people who live here.
Our Expertise
As a well-established estate agent, we offer a range of services to cater to your property needs. Whether you're looking to buy, sell, rent or let a property, we're here to guide you through the process with ease. Our team has in-depth knowledge of the local market, ensuring that you receive the best possible service.
Block Management
Our block management service provides a vital role in the upkeep and maintenance of residential blocks, apartments, and commercial properties. We take care of everything from financial administration to communication with residents and leaseholders. Our expert team ensures that your property is well-maintained, ensuring a hassle-free living experience.
Land & New Homes
As a leading estate agent, we're proud to offer a comprehensive service for those looking to buy or sell new homes. Our expert team is well-versed in the development process, ensuring that you get the best possible deal.
Probate Valuations
When dealing with the estate of a loved one, it's essential to have a professional valuation of the property. Our experienced team provides accurate and comprehensive probate valuations, ensuring that the estate is distributed fairly and efficiently.
Comprehensive Financial Service
At Pocock & Shaw, we understand the importance of financial planning when it comes to buying, selling, or letting a property. Our financial experts provide comprehensive services, including mortgage advice, taxation, and inheritance tax planning. We take the time to understand your unique situation and provide tailored solutions to meet your needs.
Lettings & Rentals
Our lettings service is designed to make renting a property as easy and stress-free as possible. From finding the perfect tenant to handling rent collection and maintenance issues, our team is dedicated to providing exceptional service.
Experts in the Local Market
As a local estate agent, we have a deep understanding of the Cambridgeshire and Suffolk markets. Our team is committed to providing personalized service, with a personal approach that's tailored to your specific needs.
Award-Winning Service
At Pocock & Shaw, we're proud of our reputation for delivering outstanding service. We're committed to continuous improvement, ensuring that our clients receive the best possible service every time.
Book an Appointment
Interested in selling or renting a property? Contact us to schedule an appointment and experience our award-winning service firsthand.
Poor Customer Service Experiences
Several reviewers have expressed dissatisfaction with the customer service provided by Pocock and Shaw. Issues with communication, apathy, and unprofessionalism have been highlighted. For instance, authors Alessandro Conte and Lance McNaught reported experiencing unacceptable service, with lack of follow-up and delayed or missed appointments. Similarly, Antony Rippingale and Maps Palma expressed frustration with the lack of communication and responsiveness from the company.
Problems with Property Management
Additionally, some reviewers have reported issues with property management. Alessandro Conte mentioned that the hot water was not functional when he moved into his flat, despite the company's assurance that it would be addressed. Ash Commons reported that Pocock and Shaw attempted to charge them more than the agreed-upon amount for carpet cleaning, despite the contract.
Positive Experiences
On a more positive note, some reviewers have reported satisfactory experiences with Pocock and Shaw. Ben Gill has used the company for 20 years and finds their management to be fair and stable. Bethany Gaunt had a positive experience selling her property through the company's Burwell/Newmarket office, praising the team's hard work and communication skills.
Overpricing Concerns
Theresa Shanks expressed concerns that Pocock and Shaw's services are too expensive and do not cater to the needs of everyday people.
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