Crafting Your Dream Space, One Project at a Time
Introduction
Activity Superstore is a leading provider of unique and memorable Experience Days across the UK. From adrenaline-pumping adventures to peaceful spa days, we offer a diverse selection of activities suitable for all ages and interests. We believe in providing unforgettable experiences that create lasting memories and foster personal growth.
What We Offer
Our portfolio of experiences encompasses an exciting range of options, including:
- Adventure & Action: Bungee jumping, Segwaying, Flying Experiences, Supercar Drives, Driving Experiences, and more.
- Relax & Rejuvenate: Spa & Pamper Days, Afternoon Tea Experiences, and Short Breaks.
- Days Out & Experiences: Flying Lessons, Historical Tours, Theme Park Visits, and Countryside Pursuits.
- Food & Drink: Dining Out Experiences, Wine Tastings, and Cooking Classes.
Quality & Care
At Activity Superstore, we prioritize quality and care in all that we do. Our experienced staff carefully curate and test each experience to ensure the highest standards. We understand that safety and comfort are paramount, and all our partners adhere to strict safety protocols.
Gift-giving & Inspiration
Gift-giving is a core aspect of Activity Superstore. Whether for birthdays, anniversaries, or simply a token of appreciation, we offer a variety of gift options to suit different budgets and interests. Our Gift Finder tool and Mega Choice vouchers make it easy to find the perfect present for anyone.
Join Us!
If you're passionate about experiences and adventurous activities, join our team at Activity Superstore! We are always looking for motivated and enthusiastic individuals to join us in providing exceptional customer experiences.
Conclusion
At Activity Superstore, we believe in the power of experiences to enrich lives and create lasting memories. We are committed to offering unforgettable and delightful experiences that will inspire, challenge, and delight.
General Overview
Activity Superstore has received a series of negative reviews from customers, primarily due to issues with voucher expiration, miscommunication, and poor customer service.
Breaching Consumer Rights
Anna Blasik rated the company one star and stated that Activity Superstore breaches basic consumer rights, including the 14-day distance selling regulation. The company does not follow the 18-month activity validity timing and does not provide refunds or warnings before payment.
Misleading Activity Validity
Anna Blasik also mentioned that she bought an experience two days ago, only to realize it had few weeks to expiry, despite the company's headline stating 18 months. When she requested a refund, she was told she could only exchange or lose it as it was impossible for her to do it by the end of August.
Lack of Customer Service
Talie Aven rated the company one star and mentioned that it has been an ongoing struggle for the past 12 months trying to arrange an experience. Despite spending an extra 200 for an exchange, the activity centre had no idea of the activity being out of season, which was not specified on the website. There was no resolution or reply to her emails with any offer of help.
Poor Communication
StevieLee also rated the company one star and mentioned that they were given cinema tickets vouchers. When they tried to contact Activity Superstore by phone, it was impossible to speak to anyone, and there was no option for online chat. They finally emailed the company and received a reply saying they had emailed Filmpass, who are responsible for tickets, and would advise them further once they heard back from them. There was no sense of urgency at all from Activity Superstore.
Inconsistent Booking Process
Lorraine Cornwell rated the company one star and mentioned that she had a gift from her husband for a one-night staycation. She went online to book her vacation and paid an extra 100 for more places to stay. However, when she tried to book in Bournemouth, there was no joy, so she booked in Somerset instead. She waited for an email from Activity Superstore, but nothing happened, and she is not sure if her vacation has been booked.
Lost Voucher Issues
Joanna Burton rated the company one star and mentioned that if you lose your voucher, the company keeps the money and their customer service is rubbish. It states nowhere on their terms and conditions about losing the gift if you lose the activation number. When she tried to work with the company to sort it out, they stated, "You lost the gift."
Poor Value for Money
Ewan Sturgeon rated the company one star and mentioned that he received a voucher for his 21st birthday, but it was more hassle than it was worth. He originally tried to do a car driving experience, but there were so many hidden fees it was going to cost him an extra 60-100. He settled on a food voucher but had to wait two weeks to book into a restaurant. He was very disappointed and will not be using this company again.
Expired Vouchers
David Icke rated the company one star and mentioned that he saved up and purchased two vouchers for his children to drive a supercar. However, due to certain family matters, they couldn't use them for a while. When they came to use them, they had expired. The company replied that the voucher was not validated and is now void, meaning it cannot be extended, refunded, or exchanged. He advised anyone to strongly steer clear of this business in case they have any issues like they did.
Be the first to review Activity Superstore.
Write a Review
