Style Your Way - Shop with Confidence
At Fashion Fix Limited, we are a fashion-forward clothing store based in London, dedicated to providing our customers with the latest trends and styles. Our team of fashion enthusiasts is passionate about delivering exceptional service, ensuring that our customers leave our store feeling confident and stylish.
Our Story
Founded in 2010, Fashion Fix Limited has been at the forefront of London's fashion scene, offering a unique shopping experience that sets us apart from the rest. Our store is carefully curated to provide a wide range of clothing options for men and women, from casual wear to formal attire. We believe that fashion should be accessible to everyone, which is why we strive to offer affordable prices without compromising on quality.
Our Services
At Fashion Fix Limited, we offer a variety of services designed to make your shopping experience with us as smooth and enjoyable as possible. Our highly trained staff is always happy to assist with any queries or styling advice you may need. We also offer alterations services, ensuring that your purchased item fits you perfectly. Additionally, we provide a convenient online shopping platform, allowing you to shop from the comfort of your own home.
Our Mission
Our mission is to provide our customers with a unique and enjoyable shopping experience, offering the latest fashion trends and exceptional customer service. We strive to build long-term relationships with our customers, ensuring that they leave our store feeling confident and stylish.
Website Quality and Order Fulfillment
The reviews highlight the thoroughness and clarity of the information provided on the website, making it easy for customers to place orders. The company's order fulfillment process is also commended, with customers receiving their orders in a timely manner. For example, Haylee Beller ordered shoes on a Thursday and received them four business days later. Niki Richards praised the company's customer service, stating that returns were "super easy" and that staff were knowledgeable and helpful.
Communication and Returns
However, some customers have experienced issues with communication and returns. Jennifer Dela Cruz originally posted a negative review due to shipping delays and what she thought was a lack of communication regarding returns. The company responded personally to her concerns, apologizing and explaining the situation, ultimately working with her to resolve the issue. Ian Clements, on the other hand, was not satisfied with the company's handling of his return, stating that they refused to pay for return postage despite ordering the wrong size.
Personal Experience and Customer Service
Some customers have had exceptional experiences with the company's customer service. Matt Stratten praised the company's service, stating that delivery was free and very efficient, and that the return process was quick and easy. Chelsey Byrne also had a positive experience, saying that the customer service team was helpful and advised her correctly on the size of Nfinity shoes compared to average UK sizes.
Negative Experiences
Unfortunately, some customers have had negative experiences with the company. Ian Clements was unhappy with the company's handling of returns, while Sarah Ainscough Mbe had a distressing experience with the owner of the business, who she described as rude and foul-mouthed.
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