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Our Story
At National Tyres and Autocare, we have been providing top-quality tyres and autocare services to our customers for over 50 years. Established in 1970, we have since grown to become the UK's largest independent tyre and autocare specialist, with over 300 tyre centres and mobile tyre fitting vehicles across the country. As part of the Halfords family, we strive to provide the best possible prices for our customers, backed by our unbeatable guarantees and flexible payment options.
Our Services
Our comprehensive range of services is designed to cater to all your motoring needs. From tyres to autocare, we have got you covered. Our experienced technicians use the latest equipment and technology to ensure that every job is done to the highest standard. Our services include:
- Tyres: We offer a full range of budget, mid-range, and premium tyres from top brands like Bridgestone, Pirelli, Michelin, Dunlop, and Goodyear. Whether you need summer, winter, or all-season tyres, we have them all in stock and available for immediate fitment.
- Mobile Tyre Fitting: Our mobile tyre fitting service allows us to come to you, at a time and location that suits you.
- Same Day Tyre Fitting: We understand that your time is valuable, which is why we offer same-day tyre fitting services.
- Free Tyre Check: We provide free tyre checks to ensure that your tyres are in good condition and safe to drive on.
- Servicing: Our servicing packages are designed to keep your vehicle running smoothly and efficiently.
- MOT: We provide MOT services, including MOT and service packages, to ensure that your vehicle is roadworthy.
- Autocare: Our autocare services include oil changes, exhausts, batteries, and more.
Our Guarantees
At National Tyres and Autocare, we are committed to providing our customers with unbeatable guarantees. We stand behind the quality of our work and the products we use. Our guarantees include:
- Extended Tyre Warranty: We offer extended warranties on our tyres, giving you peace of mind for years to come.
- Complete Guide to Tyre Labelling: We provide a comprehensive guide to tyre labelling, ensuring that you have all the information you need to make an informed decision.
- Tyre Safety: We take tyre safety seriously, which is why we provide detailed information on tyre safety and maintenance.
Our Values
At National Tyres and Autocare, we are committed to providing our customers with the best possible service and products. Our values include:
- Excellence: We strive for excellence in everything we do, from the products we use to the services we provide.
- Trust: We believe that trust is earned, and we work hard to build trust with our customers.
- Flexibility: We understand that our customers have different needs, which is why we offer flexible payment options and services to suit your lifestyle.
Poor Service and Unreliable Tyres
Disappointing Experiences
Many customers have shared their disappointing experiences with National Tyres, citing poor service, unprofessional behaviour, and subpar products.
Late Arrivals and No-Shows
Several reviewers expressed frustration with the company's inability to keep appointments, with some customers waiting for hours or even entire days for technicians to arrive.
Defective Tyres and Cracks
Multiple reviewers reported finding cracks on their tyres, which is a significant safety concern. One customer, J. Clarkson, discovered three tyres with large cracks on the inner side walls, which led to a MOT failure.
Unprofessional Fitters
Sian Tuckfield's review highlighted the unprofessional behaviour of the fitters, including one wearing sliders, not carrying out the required paperwork, and engaging in an unrelated conversation with a passerby.
Issues with Booking and Stock
Several customers encountered problems with their bookings, including Jim Bob, who arrived at the centre only to find that they had no record of his booking and no tyres in stock.
Lack of Apologies and Unhelpful Customer Service
Many reviewers expressed dissatisfaction with the company's customer service, citing unhelpful and unfriendly representatives, missed appointments, and unfulfilled promises.
Positive Review
The only positive review came from April Lockett, who praised the Broughty Ferry Branch for their excellent service, cleanliness, and VIP treatment.
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