Expert Advice, Quality Products, Superior Customer Service
At Thain Commercial, we pride ourselves on being the largest Miele sales and service provider in Scotland, with accredited partnerships extending to Electrolux and Smeg, covering premium commercial equipment with superior customer service. Our team of experts has over 25 years of experience working with business owners from various sectors, providing tailored commercial laundry and dishwashing solutions to meet the unique needs of each client.
Our Services
We offer an extensive range of commercial laundry products that cater to the needs of different business types and sectors operating across Scotland. Our laundry equipment solutions include washing machines, tumble dryers, ironers, and laundry systems, as well as laundry detergent dosing systems. In addition, our dishwashing solutions cater to clients requiring individual units right up to clients who require a complete dishwashing system for a busy commercial kitchen operation. Our dishwashing equipment range includes dishwashers, glasswashers, and dishwashing systems.
Superior After-care and Service
Our team of trained, highly skilled engineers can service machines from all of the world's leading manufacturers, even if you did not purchase your machines from Thain Commercial. We understand the importance of timely maintenance and servicing, which is why we offer tailored service options to meet the specific needs of each client. Our service plans are designed to be cost-effective, providing added peace of mind with our parts and labour warranties. We operate from our HQ in Cumbernauld and our service centre in Aviemore, making us ideally located to meet the service and maintenance needs of all our customers, no matter where they are located in Scotland.
Leasing and Financing Options
We understand that every business has unique financial requirements, which is why we offer flexible leasing and financing options to suit all budgets. Our team works closely with each client to understand their specific needs and build a service and maintenance plan around their requirements. With over 25 years of experience, we have built a great working knowledge of commercial laundry and dishwashing equipment, as well as the challenges that our clients face in their particular sector.
Negative Experiences
The reviews highlight several instances of poor customer service, including rude and aggressive staff, a lack of basic conflict resolution skills, and a tendency to blame customers for issues. Engineers were sent without necessary parts, and there was a failure to resolve problems in a timely manner, leading to cancellations and further frustration.
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