Ride with confidence, ride with us.
Phillip McCallen is a renowned motorcycle dealership situated in the heart of Lisburn, offering an extensive range of services and products for all motorcycle enthusiasts. Established in 1999, the dealership has built an outstanding reputation for its unparalleled customer service, expert advice, and an extensive selection of motorcycles, clothing, parts, and accessories.
Our experienced and knowledgeable team boasts a wealth of experience in the motorcycle industry, providing customers with a world-class buying experience. With a vast selection of new and used motorcycles from top-tier brands such as Triumph, KTM, Kawasaki, Ducati, Honda, Husqvarna, Suzuki, and Yamaha, we aim to cater to the diverse preferences and budgets of our customers.
At Phillip McCallen, we believe that the thrill of riding a motorcycle extends far beyond purchasing the bike. Therefore, we offer a wide range of clothing and accessories to ensure that our clients are equipped with stylish, high-quality, and safe riding gear. Our clothing range features the latest designs from revered brands such as AlpineStars, Endura, Dainese, Fox Racing, RST, and Rukka, among others. Additionally, we offer a comprehensive selection of motorcycle parts, including tuning parts, air filters, exhausts, suspension lowering kits, batteries, and replacement parts. With an extensive range of communication, luggage, and racking solutions, riders can upgrade their bikes and improve their overall ride experience.
Services Offered
At Phillip McCallen, we strive to deliver unrivaled customer service, from the moment our clients step into our Lisburn-based dealership to years after their purchases. Our suite of services includes:
- New and Used Bike Sales: Our sales team comprises knowledgeable and experienced professionals who assist clients in finding the perfect bike based on their budget, preferences, and riding style. Our dealership proudly offers new motorcycles from world-renowned brands and a regularly updated inventory of pre-owned motorcycles that undergo thorough inspections to ensure the highest quality standards.
- Finance: We offer competitive financing options, enabling our clients to acquire the motorcycle of their dreams. Our finance specialists work closely with clients to understand their financial circumstances and provide tailored financing solutions that best suit their needs.
- Service and Parts: We believe that regular servicing and maintenance are vital to maintaining the performance and longevity of motorcycles. Our skilled technicians perform thorough inspections, repairs, and maintenance using state-of-the-art technology and premium parts. We also offer a comprehensive range of affordable service plans to help clients stay on top of their motorcycle's maintenance needs.
- Training Academy: Our passion for motorcycling extends beyond sales and service. We believe that education and skill development play a crucial role in ensuring the safety and enjoyment of riders. Our training academy offers a range of courses designed for riders of all skill levels, from beginner to advanced.
- Accident Repair: We understand that accidents can be stressful and inconvenient. Our team of experienced technicians strives to provide prompt, efficient, and professional accident repair services to help clients get back on the road.
- Breakdown and Recovery: Few situations are more frustrating than breaking down during a ride. Our breakdown and recovery service offers peace of mind for our clients, knowing they can rely on us to assist them in times of need.
- Social: Phillip McCallen is more than just a motorcycle dealership. We are a community of motorcycle enthusiasts who share a passion for the thrill of the open road. Our social events celebrate this common interest, offering our clients the opportunity to connect and engage with fellow riders.
In conclusion, Phillip McCallen is the ultimate destination for motorcycle enthusiasts seeking a world-class buying experience and unrivaled customer service. Our extensive range of products and services, coupled with our team's expertise and passion for motorcycling, ensures that we can cater to the diverse needs of motorcycle riders, from novice riders seeking training to seasoned riders looking for the thrill of their life.
Quality of Service
The reviews highlight a mix of exceptional and disappointing experiences at Philip McCallen's motorcycle dealership. While some reviewers had positive encounters with the staff, others experienced issues with servicing and repairs.
Servicing and Repairs
Some reviewers had issues with the servicing and repairs department, citing poor quality work, delayed fixes, and a lack of accountability. For example, one reviewer's bike had a faulty valve adjustment, which was only discovered after it broke on the road, requiring a costly replacement. Another reviewer had to have the same issue fixed twice, with the staff attempting to blame it on the previous owner.
Customer Service
On the other hand, many reviewers praised the customer service, citing friendly and approachable staff, including Philip McCallen himself. Some reviewers appreciated the extra effort the staff put in to ensure they were satisfied with the service.
Bike Sales and Accessories
The reviews also highlight the dealership's impressive selection of bikes and accessories, with some reviewers praising the knowledgeable staff and helpfulness of the sales team.
Conclusion
While some reviewers had disappointing experiences with the servicing and repairs department, many others praised the customer service, bike sales, and accessories department. It appears that the dealership's quality of service can vary greatly depending on the individual's experience.
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