Trust us to keep your home comfortable and safe!
At John Clark Motor Group, we pride ourselves on our extensive range of new and used cars for sale in Scotland. With over 50 years of experience in the automotive industry, our family-run business has grown to become one of the largest and most trusted car dealerships in Scotland.
Our History
Founded by our current Chairman, John Clark, our business has expanded significantly over the years, operating 37 modern dealerships across Scotland and employing over 1300 members of staff. Our commitment to exceptional customer service and our passion for delivering high-quality vehicles have been the driving forces behind our success.
Our Services
We offer a diverse range of services to cater to all your automotive needs. Our experienced sales team is dedicated to helping you find the perfect new or used car from our extensive range of top brands, including Audi, BMW, Volkswagen, and Renault. We also provide a comprehensive range of finance options, including car leasing and Motability solutions, to ensure that you drive away in your dream car without breaking the bank.
In addition to our sales services, we also offer expert servicing and MOT testing, as well as a state-of-the-art bodyshop and accident repair center. Our fully trained technicians use the latest technology and equipment to ensure that your vehicle receives the highest level of care and attention.
Why Choose Us?
With over 50 years of experience, our knowledgeable and manufacturer-trained staff are here to provide you with exceptional customer service and expert advice. As a family-owned business, we pride ourselves on our commitment to delivering personalized service and building long-lasting relationships with our customers. We also offer a comprehensive range of services, including free delivery to your door, a 30-day money-back guarantee, and a dedicated customer service team to ensure that you are completely satisfied with your purchase.
Our Partners and Accreditations
We are proud to partner with leading brands and organizations to bring you the best possible services and solutions. Our accreditations include financing options from reputable lenders and industry-recognized certifications for our servicing and repair centers.
Poor Customer Service Experiences
Several reviews expressed dissatisfaction with the customer service provided by John Clark Motor Group. Some common issues included unhelpful staff, lack of communication, and failure to follow up on promises. For example, one reviewer had to instigate updates on their bike repair and found the service department to be unhelpful. Another reviewer was not informed about the history of a used car and had to deal with numerous issues after purchasing it.
Issues with Car Purchases
Several reviewers experienced problems with their car purchases, including issues with the car's history, lack of servicing, and failure to deliver on promises. One reviewer was sold a car with outstanding finances, while another had to deal with a car that had not been serviced as promised.
Positive Experiences
However, some reviewers had positive experiences with John Clark Motor Group. One reviewer praised the excellent customer service and trustworthiness of the dealership, having used them three times over the past couple of years. Another reviewer appreciated the help and courtesy provided by the Dundee Bodyshop, who went above and beyond to repair and sell their car while they were abroad.
Common Themes
Some common themes that emerged from the reviews include poor communication, lack of attention to detail, and failure to deliver on promises. Several reviewers expressed frustration and disappointment with their experiences, while others were satisfied with the service they received.
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