Business Details
39 Years
experience
Your Trusted Pet Store in Crowborough for Quality Pet Supplies
Established in 1987, The Pet Food Shop has served Crowborough for 37 years as a family-run business dedicated to providing comprehensive pet care solutions. Our team combines traditional values with modern expertise, offering personalized service from trained staff alongside a diverse product range. With over 2,000 in-store items and access to 20,000+ products through wholesalers, we ensure availability of specialized pet requirements within 48 hours. Our loyalty scheme rewards regular customers with points redeemable against purchases, while multi-buy offers enhance value for pet owners.We prioritize convenience through local delivery options and text notifications for order readiness, maintaining a customer-centric approach that treats pets as valued clients. Our competitive pricing strategy ensures affordability without compromising quality, positioning us as a trusted alternative to national pet store chains.
Services
Pet Food Supplies
Pet Accessories
Wild Bird Products
Local Delivery Service
Loyalty Reward Scheme
Details
- Year established: 1987
Highlights and features
- We have 37 years of experience serving Crowborough's pet community
- Our trained staff provides expert pet care advice
- We offer a loyalty reward scheme with redeemable points
- We guarantee 48-hour delivery for special orders
- We maintain competitive pricing against national chains
What people say
Amazing job
Fantastic service
Above and beyond
Prompt delivery
Highly recommended
Services
Pet Food Supplies
We offer an extensive range of premium pet foods for dogs, cats, small animals, and exotic pets. Our inventory includes specialist diets and hypoallergenic options from leading brands. With access to 20,000+ products through wholesalers, we can source specific dietary requirements within 48 hours, ensuring comprehensive nutritional solutions for all pet types.
Pet Accessories
Our store stocks over 2,000 pet accessories including toys, bedding, grooming tools, and feeding equipment. We maintain competitive pricing while offering expert guidance on product selection. Our inventory is regularly updated with innovative pet care solutions, ensuring customers find appropriate items for their pets' comfort and wellbeing.
Wild Bird Products
We provide specialized wild bird feeding solutions including seed mixes, feeders, and nutritional supplements. Our staff offers guidance on attracting local bird species while maintaining feeding area hygiene. We stock seasonal bird care products and can order specialist items for specific avian requirements within two working days.
Local Delivery Service
We offer local delivery for special orders within 48 hours of request. Customers receive text notifications when items are ready for collection. Our delivery service covers the Crowborough area, prioritizing accessibility for customers with mobility challenges or urgent pet supply needs.
Loyalty Reward Scheme
Our Pet Points Reward Club offers one point per pound spent, redeemable against future purchases. Members access exclusive multi-buy offers and brand-specific loyalty schemes. We provide monthly newsletters with member-only deals, ensuring ongoing value for regular customers through our cardholder benefits program.
Questions
What delivery options are available for special orders?
We offer local delivery within 48 hours for special orders and provide text notifications when items are ready for collection.
Do you stock specialist pet food requirements?
We can source specific pet food items from our suppliers within 48 hours, with access to over 20,000 products not currently in stock.
Are there loyalty benefits for regular customers?
Our Pet Points Reward Club offers one point per pound spent, exclusive multi-buy offers, and brand-specific loyalty schemes for regular customers.
What payment methods do you accept?
We accept major credit/debit cards and cash payments. Contact us directly for specific payment inquiries or special arrangements.
Can you help with wild bird feeding requirements?
We provide specialist wild bird feeds, feeders, and expert advice on attracting local bird species while maintaining feeding area hygiene.
