Finding your perfect hideaway in Norfolk, every time
At Norfolk Hideaways, we pride ourselves on being one of the largest and most award-winning self-catering holiday cottage agencies in Norfolk. Our impressive portfolio of over 600 properties showcases not only the traditional Norfolk charm but also luxury boutique retreats and characterful barns and houses. With over half of our cottages being dog-friendly, we cater to the whole family, whether it's a romantic getaway for two or a fun-filled family break.
Our Services
We understand that finding the perfect holiday cottage can be overwhelming, which is why our experienced and local team is dedicated to making the process as stress-free as possible. Our team has expert knowledge of all Norfolk cottages and the beautiful area we're lucky enough to call home. We're here to help you find your perfect hideaway, be it a cozy cottage for two, a dog-friendly house, a luxury retreat, or a family-friendly holiday cottage close to the beach.
Why Choose Us?
As a local, family-run business, we pride ourselves on our integrity, honesty, and transparency. Our extensive range of properties is backed by a dedicated team who are here to help both before and during your stay. We're proud to offer the best and largest selection of Norfolk cottages of all the local agencies on the coast and inland too.
Quality Assured
At Norfolk Hideaways, we take pride in our personally hand-picked properties, ensuring only the best for our guests. We're constantly seeking out new and exciting properties to add to our collection, ensuring that our guests have the best possible holiday experience. Our team is committed to providing exceptional customer service, and our 4.8-star rating on Feefo is a testament to our dedication.
Customer Satisfaction
As a customer-centric business, we go above and beyond to ensure our guests have an unforgettable experience. We're available 24/7 to support you during your break, and our local knowledge guarantees that you'll discover the best of Norfolk. Our aim is to make it easy for everyone to find their perfect hideaway in Norfolk, and we're here to help you make memories that will last a lifetime.
Cleanliness and Maintenance Issues
Several reviewers expressed dissatisfaction with the cleanliness and maintenance of the properties. Amelia U. reported that the house was not clean, with unwashed bedding and towels, and dusty floors. Robert Ellis found chipped crockery, stained mugs, and cutlery, which required thorough washing before use.
Customer Service
Amelia U. was unhappy with the poor response to her feedback, while Robert Ellis felt that the company only offered sympathy when they reported damage to their car. On the other hand, Leigh Bird and Ewelina praised the prompt and helpful assistance they received from the company.
Parking and Security
Robert Ellis warned of parking risks, as their car was vandalized during their stay, and the company did not take responsibility.
Booking and Administration
Some reviewers were unhappy with the booking process and fees. Plaza Player felt that the 50 booking fee was excessive, while Mary Hood was upset about being forced to pay for 'lost bookings' when she sold her properties.
Positive Experiences
Many reviewers had positive experiences with Norfolk Hideaways, praising the ease of booking, helpful staff, and quality of properties. Leigh Bird, Donna Jeffs, and Hilary Harman all reported smooth and successful bookings, with helpful assistance when needed. Ewelina appreciates the great customer service that solved a problem with their booking quickly.
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