"Take your business to a whole new level" - TruFrame
TruFrame is a leading manufacturer of high-quality, hand-finished uPVC windows and doors in the UK. We partner with businesses to elevate their properties and enhance their brand through superior products and exceptional service.
Our Expertise
Our commitment to craftsmanship and quality is evident in every product we manufacture. As the only window and door manufacturer to hand-finish every item, we guarantee a consistent quality finish that reflects positively on your business.
Our Services
We offer a comprehensive range of services to support your business across all aspects of window and door installation:
Quality Products
- Superior uPVC windows and doors, handcrafted for exceptional quality and aesthetic appeal.
- Unparalleled craftsmanship ensures consistent quality finish.
Fast and Reliable Service
- Efficient delivery and installation to meet project deadlines.
- 99.7% on-time delivery rate for unmatched reliability.
Enhanced Business Value
- Competitive trade-friendly prices that increase sales and profits.
- Increased sales and better margins with our windows and doors.
A True Partnership
We understand the unique challenges faced by businesses and actively offer support every step of the way.
Our commitment includes
- Marketing support: Strategies and resources to enhance brand awareness and lead generation.
- Business support: Guidance on installation, regulations, and project management.
- Sales support: Training materials and resources to support your sales team.
Why Choose TruFrame?
Partnering with TruFrame provides you with:
- A complete solution for all your window and door needs.
- Unparalleled quality and craftsmanship.
- Responsive customer service and dedicated support.
- Competitive prices and exceptional value.
Poor Customer Service and Quality
Several reviewers have expressed their dissatisfaction with TruFrame's customer service and quality of products. Many have reported being treated poorly by staff, with rudeness and unprofessionalism being common complaints. Some reviewers have also experienced issues with products, such as defective handles, bowed composite doors, and delays in delivery.
Inconsistent Treatment of Staff
Two reviewers, Ritchie Bridge and Jack Giv, have shared their experiences of being unfairly treated by the company. Ritchie Bridge reported being treated like "cattle" and described the company's response to negative reviews as "comical". Jack Giv was fired after being told he was producing below target, despite protests from him and the quality control team. It appears that staff are not always treated fairly and with respect.
Positive Reviews
However, there are a few positive reviews that stand out. Gary King praised the company's quality products and service, stating that it was the best decision he made for his business. Steve Lane also had a positive experience, praising the company's customer service, delivery drivers, and product value.
Communication Issues
Some reviewers have reported issues with communication from the company. Julie Rowe has been waiting over three months for a window and is still without a response from the MD. Claire Skelton has had to deal with multiple issues with a composite door, including multiple bows, and has not received adequate communication from the company.
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