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About Us
Paving Direct is a dedicated supplier of high-quality paving materials and expert advice for both trade professionals and DIY enthusiasts. Established by passionate paving enthusiasts, we understand the importance of creating beautiful and functional outdoor spaces.
Our team boasts extensive industry knowledge and is committed to providing exceptional customer service, offering personalized guidance and practical solutions for every project. We pride ourselves on offering a comprehensive selection of paving materials, alongside expert advice to ensure your project's success.
Our Services
We offer a diverse selection of services to meet your needs, including:
Product Supply
- Wide range of paving materials including porcelain paving slabs, natural stone paving, concrete paving, and block paving.
- Competitive pricing and bulk discounts.
- Expert advice on paving materials and laying techniques.
Technical Guidance
- Comprehensive guides and tutorials for laying various paving materials.
- Solutions for common paving issues like cracking and weeds.
- Recommendations for materials based on your project type and budget.
Inspiration & Support
- Online resources including design ideas, project planning tips, and troubleshooting guides.
- Free downloadable brochures and online flipbooks for comprehensive information.
- Telephone sales and support for personalized guidance and product recommendations.
Our Commitment
Paving Direct is dedicated to providing exceptional customer service and fostering a sense of community. We are committed to:
- Offering high-quality materials and professional advice.
- Responsively addressing customer inquiries and concerns.
- Delivering exceptional value and exceeding expectations.
Browse our website and discover the possibilities for your outdoor space with Paving Direct!
Order Fulfillment Issues
Several customers have reported issues with their orders, including incorrect or incomplete deliveries, delayed shipments, and failed attempts to rectify the problems. Jessica May and Kevin R. both received incorrect numbers of slabs, with Jessica May's issue still unresolved. Tarun C. and Dylan Rogers had difficulties with delivery multiple times, with Dylan Rogers ultimately receiving damaged and crushed slabs. Georgina Lowry had trouble getting a refund and reported poor communication from the company. Susan De Jesus had issues with her delivery address being incorrect, leading to the wrong items being delivered to an incorrect address.
Customer Service
On the other hand, some customers have praised the company's customer service. Paul W. and Dan Wall had quick and helpful responses to their queries. Camilla Smith received personalized advice and a sample product from Krystal, a member of the customer service team. Victoria Nelson was impressed with the help she received from Dan and Danny in resolving a problem with her order. J. reported that the couriers were extremely helpful.
Product Quality
While some customers have reported issues with the quality of the products, others have been satisfied. Paul W. received a large slab that was suitable for his needs. J. praised the quality of the uncalibrated sandstone slabs they received. F. Colin was satisfied with the replacement slab they received after reporting a damaged one.
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