At 1st Call Sales & Lettings, we pride ourselves on being one of the leading estate and letting agents in Southend, with a team of experienced managers and directors who have been at the forefront of the local property market since 1989. With over 100 years of collective experience, we have seen every type of housing market, and our job is simple: to provide a great service and support you through a really important process.
Our Story
Our journey began with a simple yet ambitious goal: to provide exceptional service to our clients, while building a reputation for excellence in the local property market. Over the years, we have worked tirelessly to achieve this goal, and today, we are proud to be one of the most respected and trusted estate and letting agents in Southend.
Our Services
At 1st Call Sales & Lettings, we offer a comprehensive range of services designed to meet the needs of our clients. Whether you're a landlord looking to let your property, a seller looking to sell your home, or a buyer looking to purchase a new property, we have the expertise and resources to help you achieve your goals.
Sales
Our sales team is experienced and knowledgeable, with a deep understanding of the local property market. We offer a bespoke sales service, tailored to meet the individual needs of our clients, and we're committed to achieving the best possible price for your property.
Lettings
Our lettings team is dedicated to providing a comprehensive lettings service to landlords and tenants alike. We offer a range of lettings options, from tenant find only to full property management, and we're committed to delivering exceptional service and maximum returns for our landlord clients.
Property Management
Our property management team is experienced and knowledgeable, with a deep understanding of the local lettings market. We offer a range of property management services, from rent collection to full property management, and we're committed to delivering exceptional service and maximum returns for our landlord clients.
Mortgages and Conveyancing
We offer a range of mortgage and conveyancing services, designed to help you navigate the complex process of buying or selling a property. Our experienced team is on hand to provide expert guidance and support every step of the way.
Why Choose Us
At 1st Call Sales & Lettings, we're committed to providing exceptional service and achieving the best possible results for our clients. We're passionate about what we do, and we're dedicated to delivering a personalized service that meets the individual needs of each and every client.
Overall Experience
The majority of reviewers had a positive experience with 1st Call Sales and Lettings, praising the excellent service, quick response times, and professionalism of the staff.
Staff Praise
Many reviewers specifically mentioned the outstanding service provided by individual staff members, including Richard, Jason, Jessica, and Gill, who were described as helpful, dedicated, and professional.
Ease of Process
Several reviewers commented on the ease of the rental process, with some mentioning that it was their first time renting and the staff made it easy to understand and stress-free.
Recommendations
The majority of reviewers highly recommend 1st Call Sales and Lettings to others, citing their excellent service and professionalism.
Negative Experiences
However, a few reviewers had negative experiences, including issues with property management, broken promises, and poor communication. One reviewer mentioned being charged for a fitting despite having verbal consent from the landlord.
Communication
Some reviewers experienced poor communication, including rudeness and condescension from staff, and a lack of response to concerns and issues.
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