Transforming your home with the perfect fireplace
At John Willetts Fireplaces, we believe that a fireplace is the ultimate focal point, transforming any room of your home. With over 45 years of experience, our family-run business has grown from a one-man band working from a garage to the largest fireplace showroom in the North East of England. Our knowledgeable staff will guide you through the process of choosing the ideal fireplace to meet your specific requirements, from contemporary designs to traditional stoves for a country home.
Our Services
We offer a comprehensive range of fireplaces and stoves to suit all styles and budgets. Our showrooms in Spennymoor, Co. Durham, and Wrekenton, Gateshead, feature an extensive display of fireplaces and stoves from leading manufacturers such as Chesney's, Stovax, Pure Vision, Fireline, Mendip, Trent Fireplaces, Esse, Legend, Elgin & Hall, MAC, Gazco, Be Modern, Dovre, Farmington, Yeoman, GB Mantels, Eko Fires, and Paragon. Our experienced staff will help you find the perfect fireplace or stove to enhance the look of your room.
Our Expertise
We employ our own teams of HETAS fitters, ensuring that our customers receive expert advice and installation services. Our team will work closely with you to understand your requirements and provide a tailored solution to meet your needs. From traditional inglenooks to modern designs, we can create a bespoke fireplace that will become the centerpiece of your home.
Our Partners
We work closely with many leading manufacturers of stoves, surrounds, cast insets, gas fires, and electric fires to offer our customers an incredible choice. Our partners include Chesney's, Stovax, Pure Vision, Fireline, Mendip, Trent Fireplaces, Esse, Legend, Elgin & Hall, MAC, Gazco, Be Modern, Dovre, Farmington, Yeoman, GB Mantels, Eko Fires, and Paragon. Our strong relationships with these suppliers enable us to provide our customers with the latest products and technologies.
Positive Experience
The review highlights a few positive experiences with Willets. Some customers have had a good experience with the company, mentioning helpful staff, good range of products, and faultless installation. Several customers have expressed satisfaction with their purchases, including fireplaces, gas boilers, and chimney services.
Negative Experience
However, several customers have reported negative experiences with Willets. Some customers have been overcharged or felt that the company's prices were not competitive. Issues with customer service have been reported, including unhelpfulness and a lack of apologies when things went wrong. There have also been problems with the quality of work, including poor fitting and damage to property.
Fit and Finish
Problems with the fit and finish of products have been reported. Customers have mentioned issues with the installation of fireplaces and gas boilers, with some requiring repairs or refitting. This has led to additional costs and inconvenience for the customers.
Lack of Responsibility
Some customers have felt that the company was unwilling to accept responsibility for their mistakes or take steps to resolve issues. This has resulted in customers having to rectify problems themselves or seek assistance from other companies.
Conclusion
In conclusion, the reviews of Willets suggest that there are both positive and negative experiences with the company. While some customers have had a good experience, others have reported issues with customer service, quality of work, and pricing. It is essential for potential customers to carefully consider their options and read reviews before making a purchase.
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