Business Details
Emergency
services
Trusted IT Support & Cyber Security Solutions in Manchester
We are a technology and communications consultancy group with over 200 experts operating across the UK and Ireland. Our business focuses on delivering tailored IT solutions that combine the expertise of a large organisation with the personal approach of a family-run enterprise. With specialisms in IT Support, Cloud Solutions, Cyber Security, Professional Services, Communications, and Infrastructure, we prioritise outcomes over products while maintaining a no-jargon approach.Our Microsoft Solutions Partner status and partnerships with leading vendors like Vodafone and Kaseya demonstrate our technical authority. Founded on values of curiosity, openness, and determination, we provide 24/7 support with national coverage and remote-first capabilities. Our team's industry experience includes transforming businesses through technology, evidenced by our work with education institutions, charities, and commercial clients across multiple sectors.
Services
IT Support
Cloud Solutions
Cyber Security
Professional Services
Comms Infrastructure
Managed Services
Penetration Testing
Phishing Protection
DNS Filtering
Online Backup
Highlights and features
- We offer 24/7/365 expert IT helpdesk cover with national response within 24 hours
- Our team holds Microsoft Solutions Partner accreditation for Modern Work
- We implement patented security processes including penetration testing and phishing simulations
- Our consultants deliver custom IT roadmaps aligned with business growth objectives
- We maintain partnerships with top national vendors including Vodafone and Kaseya
Associations and certifications
- Microsoft Solutions Partner for Modern Work
What people say
Exceptionally committed team
Rapid service response
Cost-effective solutions
Trusted partners
Proactive problem-solving
Services
IT Support
Our 24/7 IT support combines expert helpdesk services with national field response within 24 hours. We provide proactive monitoring, rapid issue resolution, and customised support plans for growing businesses. Our Microsoft-certified technicians handle everything from server maintenance to cloud backup solutions.
Cyber Security
Comprehensive security solutions including penetration testing, phishing simulations, and Microsoft 365 protection. Our inTRUST service offers continuous threat monitoring while inFILTRATE identifies system vulnerabilities through real-world attack simulations.
Cloud Solutions
Microsoft Azure and Google Workspace implementation with secure data migration. We deliver scalable cloud infrastructure, modern workplace tools, and hybrid cloud environments tailored to business requirements while maintaining compliance standards.
Professional Services
Strategic technology planning with custom IT roadmaps. Our consultants deliver project management, system integration, and staff training to transform business operations through technology innovation and digital transformation.
Comms Infrastructure
Unified communications solutions featuring hosted phone systems, business mobile plans, and high-speed connectivity. We provide Vodafone-certified mobile solutions and cloud-based telephony integration with Microsoft Teams.
People
Melissa Rambridge
CEO
Driving inTEC's vision with over 10 years' industry experience, transforming Sweethaven into a leading MSP. Holds a 1st Class Degree in English and Spanish, with multiple industry awards including CRN's A-List recognition.
Shane Hughes
COO
Overseeing operations with 30 years' experience in public and private sectors. Focuses on process innovation and service delivery excellence while maintaining a strong customer-centric approach across all business functions.
Mick Satiar
CTO
Leading technology strategy with 25+ years' managed services experience. Specialises in vendor alliances and innovation, ensuring clients receive market-leading solutions aligned with best practice frameworks and security standards.
Richard Vogt
CFO
Managing financial strategy with 9 years' technology sector experience. CIMA qualified with expertise in mergers & acquisitions, driving financial compliance and sustainable growth across the organisation.
Russell Simmonite
CRO
Driving revenue growth with 29 years' technology industry experience. Former senior executive at Vodafone and Oracle, focused on strategic partnerships and customer experience optimisation across UK&I markets.
Questions
What IT services do you offer?
We provide managed IT support, cloud solutions, cyber security, professional consultancy, and communications infrastructure services across the UK and Ireland.
How do you handle cyber security threats?
Our inTRUST service offers continuous monitoring, penetration testing, phishing simulations, and Microsoft 365 protection to prevent and respond to security threats.
Do you offer 24/7 IT support?
Yes, we provide 24/7/365 expert helpdesk cover with national field response available within 24 hours for critical issues.
Can you help with cloud migration?
Our Microsoft-certified team delivers secure cloud migration using Azure and Google Workspace, with tailored infrastructure planning and data protection.
What business sectors do you work with?
We serve education institutions, charities, SMEs, and commercial clients including breweries, gaming operators, and property agencies.
How do you ensure service quality?
Through Microsoft partnerships, industry accreditations, regular staff training, and client-focused service level agreements with guaranteed response times.
Videos
