Transforming Spaces, Enhancing Lives through Quality Tiles
At Al-Murad, we pride ourselves on being Britain's largest independent ceramic tiles and natural stone importer and retailer. With over 40 stores and 30 family-run franchises across the UK, we have a vast range of products at our fingertips. We import over 20 containers a week from across the world, ensuring that our customers are always among the first to see the latest tiles to hit the market.
Our Story
Founded over 30 years ago, we have established ourselves as a leading player in the tile industry. Our extensive range includes ceramic tiles, natural stone, glass, porcelain, and underfloor heating, as well as top branded adhesives and tile accessories. We have the ability to buy direct from manufacturers, which enables us to pass the savings on to our customers. We will price match and guarantee a genuine quote.
Expertise
Our expertise in the tile industry is unparalleled. With years of experience, we have gained a deep understanding of the products and market trends. Our knowledgeable staff are always happy to offer advice and guidance to help customers make the right choice for their project.
New Collection
Stay up-to-date with our newest collections and shop now to explore our vast range of products. From traditional to modern designs, we have something for every taste and style.
Customer Reviews
Don't just take our word for it! Our customers have praised our service and products, with many returning customers. Read the testimonials below to see what our customers have to say:
- "Having spent quite some time looking and comparing Quartz tiles on the Internet, I was happy with the sample tile I received from Al Murad so went ahead and ordered 27 metres, the tiles were delivered the very next day and were of fantastic quality. I am very pleased with both the product and the service provided by Al Murad and would definitely use this company again. Well done guys!" - Lorraine
- "Having searched and searched for the perfect tile for our 'big project' we found exactly what we wanted, for the price we wanted to pay from Al Murad. The whole process was so simple and efficient. Firstly, we ordered a sample that was sent free of charge - the sample tile matched the description and our expectations beautifully. Our order arrived promptly, well packaged, arriving exactly to the agreed delivery dates. The tiles are beautiful, wonderful quality at a great price. The process has been brilliant and I couldn't fault Al Murad in anyway - we have achieved a perfect project within the budget we had." - Marnie Haslam
- "Was worried about ordering after reading some negative reviews however Al Murad were the only company that stocked the tiles I wanted. Ordered my tiles Wednesday, delivered free on Friday as promised. I telephoned Thursday to double-check delivery and staff were very friendly. All tiles wrapped well and all perfect. Even the delivery driver was very helpful. Would highly recommend." - Kelly
Conclusion
At Al Murad, we pride ourselves on our extensive range of products, expert advice, and excellent customer service. Whether you're a homeowner, builder, or designer, we have everything you need to bring your vision to life. With over 40 stores and 30 family-run franchises across the UK, we're confident that you'll find the perfect tiles for your project.
Quality and Service Issues
Several reviewers have complained about the poor quality of the tiles, with some experiencing chipping, cracking, or discoloration. Additionally, some customers have reported poor service, including rude staff, unhelpful customer service, and issues with returns and refunds.
Variety and Staff
On the other hand, some reviewers have praised the store's exceptional variety of tiles and fixings, as well as the helpful and friendly staff.
Delivery and Communication
Some customers have experienced issues with delivery, including delays and lack of communication from the store. Additionally, some reviewers have reported that the store's telephone number is not always working, making it difficult to get in touch with them.
Returns and Refunds
Several reviewers have expressed frustration with the store's return and refund policies, including a 30-day window for returns and a 33% restocking fee. One reviewer even reported being told that they would only receive a third of their refund back, rather than the expected full refund.
Overall Experience
While some reviewers have had positive experiences with Al-Murad, the majority of reviews suggest that there are significant issues with quality, service, and communication. Some reviewers have even reported feeling ripped off or stuck with poor-quality products.
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