General Garage is an independently owned and operated vehicle service and repair shop situated in Stanley, County Durham. Established in 1980, we have built a reputation for providing high-quality servicing, repairs, and MOT testing to the local community. Our experienced and dedicated team of technicians are passionate about cars and vans of all makes and models.
Our Expertise
At General Garage, we offer a comprehensive range of services to keep your vehicle running smoothly and efficiently. These include:
Routine Servicing and Maintenance
- Oil changes and lubrication
- Timing belt and water pump replacements
- Brake inspections and repairs
- Electrical system diagnostics and repairs
Repair and Diagnostics
- Engine repairs and replacements
- Clutch and transmission repairs
- Suspension and exhaust repairs
- Bodywork and paintwork (coming soon)
MOT Testing
- Comprehensive MOT checks and advisories
- Fast turnaround times
- Friendly and efficient customer service
Additional Services
- Diagnostics and troubleshooting
- Battery replacement and charging
- Air conditioning diagnostics and repairs
- Vehicle recovery and towing
Customer Focused Approach
Our primary focus is on providing our customers with a friendly, professional, and reliable experience. We take pride in:
- Clear and honest communication
- Competitive and transparent pricing
- Attention to detail and quality workmanship
- Personalized customer service
We understand the importance of getting back on the road quickly and reliably, which is why we offer a convenient appointment scheduling system and swift turnaround times. Our team is also available to answer any questions you may have about your vehicle and its maintenance needs.
Customer Feedback Summary
General Overview
General Garage has received overwhelmingly positive feedback from their customers. The garage is praised for its excellent customer service, knowledgeable professionals, and reasonable prices. The family-run business is highly recommended for its fairness, great service, and ability to look after customers' needs.
Key Points
- Customers appreciate the garage's ability to fit them in at short notice, even when busy.
- The staff is described as friendly, helpful, and knowledgeable.
- The garage is commended for its honesty, with customers trusting their advice and services.
- The prices charged by General Garage are considered very reasonable by customers.
- Customers appreciate the garage's communication, keeping them updated with what work is needed on their vehicles.
Negative Feedback
Only one customer, Mike Atkinson, has provided negative feedback. He feels that the garage does not offer value for money, as they tried to charge him double the price for parts and two hours for a job that would take 45 minutes. However, this is an isolated case among the positive feedback.
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