Building Quality, One Project at a Time
A foundation of quality building & landscaping supplies in the West Midlands
Darlaston Builders Merchants is a trusted supplier of high-quality building materials, landscaping products, and related services across the West Midlands. Founded on the principles of exceptional customer service, competitive pricing, and unwavering quality, we have established ourselves as a leading supplier in the region.
What sets us apart?
Our comprehensive product offering includes everything from building materials and landscaping supplies to tools, aggregates, and specialist materials. We partner with renowned manufacturers to ensure our customers have access to the most innovative and reliable products available.
Building Materials
- Traditional and specialist building materials including bricks, paving stones, and insulation.
- Tools and equipment for all your construction needs.
- Expert advice on materials and construction practices.
Landscaping Supplies
- Top-quality plants and trees.
- Garden features and landscaping materials.
- Artificial grass and paving stones.
- Comprehensive advice on landscaping design and implementation.
Additional Services
- Rental of tools and equipment.
- Professional delivery and collection services.
- Technical support and guidance on project planning and execution.
Why choose Darlaston Builders Merchants?
- Unrivaled Expertise: Decades of experience in the industry has honed our knowledge in advising customers and providing top-notch solutions.
- Exceptional Customer Service: Our dedicated team is committed to providing personalized attention and excellent customer service.
- Competitive Prices: We offer competitive prices for all our products and services.
- Quality Products: We only stock products from trusted manufacturers that adhere to the highest quality standards.
- Dedicated to Sustainability: We are committed to responsible environmental practices and offer sustainable building materials and landscaping solutions.
Get in touch today to discuss your project and discover how Darlaston Builders Merchants can help you achieve your vision!
Customer Service and Product Availability
- The customer service at DBM has been praised by several customers, including Peter Sweet, who rated the service 5 stars, and Scott E., who gave it a 4-star rating. Customers appreciated the helpful staff and quick service in-store and over the phone.
- However, some customers, like Ninjaski, had difficulty contacting the store via phone, which led to a missed opportunity for new customers.
Product Range and Pricing
- The store offers a wide range of products and competitive pricing, as noted by M. B., who rated the store 5 stars, and Debbie Nadeem, who also gave a 5-star rating. The variety of products and affordable prices have attracted many customers to the store.
Delivery and Online Presence
- Delivery services have been mostly positive, with customers like Scott E. and Debbie Nadeem appreciating the quick and efficient delivery.
- However, the website could use some improvement, as Neil Davis noted that it needs to be updated more regularly. Nicole Mills also had a negative experience with the website, as the slabs she ordered were different from the ones described online.
Overall Experience
- Despite some issues with the website and occasional difficulties in contacting the store, the overall experience for many customers has been positive, with several customers rating the store 5 stars and praising the staff and services offered.
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