At Abbey Veterinary Group, we pride ourselves on providing the highest level of veterinary care to our furry friends and their families. With a strong commitment to excellence, our team of experienced and dedicated veterinary professionals work tirelessly to ensure that every pet that walks through our doors receives the best possible care.
Our History
Abbey Veterinary Group has been serving the local community of Chaddesden and Chellaston, Derby, for many years. Over the years, we have grown and evolved to become a leading veterinary practice in the region, providing expert care to thousands of pets every year.
Our Services
At Abbey Veterinary Group, we offer a comprehensive range of services designed to meet the specific needs of your pet. Our services include:
- Regular check-ups and consultations
- Vaccinations and boosters
- Diagnostic testing and imaging
- Surgical procedures and operations
- Dental care and oral health checks
- Nutritional advice and dietary planning
- Behavioural consultations and training
- Emergency and out-of-hours care
Our Team
Our team is comprised of experienced and highly skilled veterinary professionals, including clinical directors, veterinary surgeons, and registered veterinary nurses. Each member of our team is dedicated to providing exceptional care and attention to your pet, and is committed to ensuring that your pet receives the best possible care.
Our Vets
Our team of clinical directors includes Dr. Catherine Bailey, Dr. Nick Burrell, Dr. Alexandra James, Dr. David Giffin, Dr. Tamsin Riley, Dr. Dorin Gioaba, Dr. Matteo Malinverno, and Dr. Hannah Butler. Each of our vets is highly qualified and experienced in providing expert care to a wide range of pets, from small animals to exotic species.
Our Nurses
Our team of registered veterinary nurses includes Elaine Birchenough, Jelisa Hawksworth, and Michelle (Shelley) Nettleship. Our nurses are highly trained and dedicated to providing exceptional care and attention to your pet.
Why Choose Us?
At Abbey Veterinary Group, we understand that your pet is a beloved member of your family. That's why we are committed to providing the highest level of care and attention, tailored to meet the specific needs of your pet. Our team is passionate about delivering exceptional care and has a wealth of experience in providing expert care to pets.
Emergency Services
In the event of an emergency, our practice is equipped to provide 24-hour care. We work closely with Ashfield House Veterinary Hospital to provide emergency services outside of practice hours.
Pet Health Plan
We understand that regular veterinary care is essential to maintaining the health and wellbeing of your pet. That's why we offer a comprehensive pet health plan designed to keep your pet healthy and happy.
Contact Us
We're always here to help. If you have any questions or concerns about our services or would like to book an appointment, please don't hesitate to contact us.
Poor Experience with Abbey Veterinary Group
Many reviewers have expressed their dissatisfaction with the services provided by Abbey Veterinary Group. Several common themes emerge from the reviews, including:
- Lack of Knowledge and Care: Some reviewers felt that the vets lacked knowledge and didn't provide adequate care for their pets. One reviewer mentioned that the vet didn't take responsibility for their mistakes and instead blamed the customer.
- Poor Communication: Several reviewers had issues with the communication style of the vets and reception staff. Some felt that they were rude, unhelpful, or didn't listen to their concerns.
- Expensive and Inefficient: Some reviewers felt that the prices charged by Abbey Veterinary Group were too high, and that the services provided didn't justify the cost. One reviewer mentioned that they had to pay for a consultation to fix a mistake made by the vet.
- Disorganization and Errors: There were reports of errors with medication, lab results, and communication. One reviewer mentioned that their pet was prescribed the wrong medication, while another reviewer had to wait for a week to get the correct prescription.
Positive Experiences
On the other hand, some reviewers had a positive experience with Abbey Veterinary Group. They praised the:
- Caring and Friendly Staff: Many reviewers mentioned that the vets and reception staff were kind, caring, and friendly.
- Professionalism and Expertise: Some reviewers appreciated the professionalism and expertise of the vets, stating that they were thorough and helpful.
Areas for Improvement
Based on the reviews, Abbey Veterinary Group could improve in the following areas:
- Communication and Customer Service: Improve communication skills, listen to customers' concerns, and provide better customer service.
- Error Reduction: Implement quality control measures to reduce errors with medication, lab results, and communication.
- Pricing and Transparency: Review pricing to ensure it is fair and transparent, and provide clear itemized bills.
Be the first to review Abbey Veterinary Group.
Write a Review
