Business Details
25 Years
experience
Emergency
services
Your Trusted Partner for Telecoms & Connectivity Solutions
Established in 2001, we are a leading provider of comprehensive communication solutions tailored to meet the evolving needs of businesses across the UK. Our expertise spans unified communications, contact centres, data cabling, and advanced connectivity services, supported by a dedicated team of engineers operating nationwide. With ISO9001 accreditation and partnerships with industry leaders like Avaya and Mitel, we deliver scalable, secure, and future-proof systems for organisations of all sizes. Our commitment to excellence is reflected in our award-winning online store, Extera Direct, and our proven track record of serving blue-chip clients such as Boots and Rolls Royce.We prioritise customer satisfaction through 24/7 support, transparent pricing, and tailored solutions that enhance operational efficiency. Backed by certifications including CHAS and Investors in People, we combine technical expertise with a client-centric approach to ensure long-term partnerships. Our ability to integrate legacy infrastructure with cutting-edge technologies positions us as a trusted advisor in the ICT sector, consistently delivering projects on time and within budget.
Services
Unified Communications
Contact Centres
Data Cabling
Telecoms Connectivity
Extera Direct
Details
- Year established: 2001
Highlights and features
- We have over 20 years of experience in telecoms and unified communications.
- Our ISO9001 accreditation ensures quality management standards are met.
- We operate a nationwide team of fully trained engineers for on-site support.
- We offer 24/7 maintenance contracts with flexible SLA options.
- Our award-winning Extera Direct store provides cost-effective telecoms products.
Associations and certifications
- ISO9001:2008
- Investors in People
- CHAS Accredited Contractor
- Achilles Member
- ConstructionLine Member
- Avaya SILVER Partner
- Mitel Partner
- IDAC (Datwyler)
- Brand-Rex Certified Installers
- Jabra Gold Partners
- Plantronics Partners
What people say
Excellent service
Highly recommend
Brilliant support
Award-winning store
Trusted partner
Services
Unified Communications
We deliver integrated communication platforms combining voice, video, and messaging for businesses of all sizes. Our solutions support hybrid and hosted deployments, ensuring seamless connectivity across single or multi-site operations. Backed by Avaya and Mitel partnerships, we implement systems that integrate with existing infrastructure while future-proofing your communications.
Contact Centres
Our contact centre solutions enhance customer service through omnichannel capabilities, workforce optimisation, and compliance tools. Features include real-time reporting, call recording, and outbound dialling systems that improve agent productivity and customer satisfaction. We tailor solutions from basic call logging to advanced multimedia platforms.
Data Cabling
We install and maintain structured cabling infrastructure for voice, data, and fibre optic networks. Designed to handle current and future bandwidth demands, our solutions ensure reliable connectivity for SMEs and global enterprises. Certified by Brand-Rex and IDAC, we deliver high-performance systems compliant with industry standards.
Telecoms Connectivity
We provide comprehensive connectivity solutions including leased lines, SIP trunks, and mobile networks from suppliers like BT and Virgin. Our services support critical operations with guaranteed uptime, free calls packages, and scalable bandwidth options tailored to business requirements.
Extera Direct
Our e-commerce platform offers competitively priced telecoms equipment, headsets, and office products with nationwide delivery. Designed for businesses seeking cost-effective solutions, it features branded products from Jabra, Plantronics, and Avaya, supported by expert technical advice.
Questions
What telecoms services does Extera offer?
We provide unified communications, contact centres, data cabling, SIP trunks, leased lines, and network security solutions. Our services cater to businesses requiring scalable, secure communication infrastructure.
Do you support small businesses?
Yes, we serve organisations from sole traders to multinational corporations, tailoring solutions to match business size and budget requirements.
Are your engineers certified?
Our team holds accreditations from Avaya, Mitel, Jabra, and industry bodies like CHAS and ISO9001, ensuring technical expertise and compliance.
What support options are available?
We offer 24/7 maintenance contracts, remote assistance via Extera Assist, and ad-hoc support for system upgrades or emergency repairs.
Can you integrate existing phone systems?
Yes, our solutions support legacy infrastructure integration with modern technologies like VoIP and cloud communications.
Is financing available for equipment purchases?
We currently do not offer financing options, but our Extera Direct store provides competitive pricing on telecoms products.
