Business Details
12 Years
experience
Emergency
services
Specialist Insurance Solutions for Peace of Mind
Established in 2014, Bettersafe has built a reputation as a trusted provider of specialist insurance products. Our team of experienced professionals initially focused on car hire excess and insurance excess waiver solutions, leveraging decades of combined industry expertise to develop tailored coverage options. Over the years, we have expanded our portfolio to include private car, home, travel, and commercial vehicle excess insurance, alongside GAP insurance and roadside assistance.Backed by underwriting from Lloyd's of London syndicates, we prioritise transparency in policy terms and competitive premium structures. Our commitment to customer-centric service is demonstrated through direct payment of excess claims to garages, eliminating out-of-pocket expenses for policyholders. With a proven track record of innovation and a focus on addressing evolving customer needs, we maintain our position as a reliable partner in risk mitigation.
Services
Car Hire Excess Insurance
Private Car Excess Insurance
Home Excess Insurance
Travel Insurance
Commercial Vehicle Excess Insurance
GAP Insurance
Roadside Assistance
Details
- Year established: 2014
Highlights and features
- Rated Excellent by Trustpilot with 950+ 5-star reviews
- Recipient of 3 Feefo Gold Trusted Service awards
- Over 10 years' experience in specialist insurance products
- Direct excess payment to garages to eliminate out-of-pocket costs
- Policies underwritten by Lloyd's of London syndicates
Associations and certifications
- Lloyd's of London
What people say
Excellent service
Competitive premiums
Direct excess payments
Reliable claims processing
Comprehensive coverage
Services
Car Hire Excess Insurance
This insurance covers excess fees charged by car hire companies for damage or theft during rental periods. Policies provide up to 7,500 coverage with additional benefits including key cover, misfuelling assistance, and road rage protection. Ideal for UK and international travel, it offers single-trip or annual coverage options while eliminating unexpected costs associated with rental vehicle incidents.
Private Car Excess Insurance
Designed to protect personal vehicle owners from out-of-pocket expenses following insurance claims. Direct payment to garages ensures no upfront costs for policyholders after accidents, theft, or vandalism. Particularly beneficial for drivers with high voluntary excess agreements, this product maintains comprehensive protection while enabling premium cost reductions through increased excess arrangements.
Home Excess Insurance
Financial safeguard against excess deductions in home insurance claims for incidents like flooding, fire, subsidence, and storm damage. Covers standard property types and non-standard constructions, allowing policyholders to claim reimbursement for excess amounts deducted from primary insurance settlements while maintaining coverage flexibility for various domestic risks.
Travel Insurance
Comprehensive coverage for domestic and international travel including medical emergencies, trip cancellations, and lost luggage. Available with optional COVID-19 protection, the policies cater to single trips, annual multi-trip requirements, and extended backpacker journeys. Medical coverage extends up to 10,000,000 with consideration for pre-existing conditions and no upper age limits.
GAP Insurance
Protects against financial loss when vehicle insurance payouts fall short of original purchase prices or outstanding finance agreements. Covers return-to-invoice scenarios and financial shortfalls for new and used vehicles up to 10 years old, with additional benefits including excess reimbursement and temporary replacement vehicle provision following total loss incidents.
People
Bradley Brandon-Cross
Director
Insurance industry leader with extensive experience in developing specialist insurance products and managing regulatory compliance frameworks for UK-based insurance providers.
Michael Cant
Director
Seasoned insurance professional specialising in risk assessment and underwriting strategies, with a focus on expanding product portfolios to meet evolving market demands.
Stephen Marshall
Executive Business Manager
Strategic operations manager responsible for implementing business growth initiatives and maintaining high standards of customer service across all insurance operations.
Angela Penycate
Finance Manager
Financial expert overseeing company accounting practices and ensuring fiscal responsibility while maintaining competitive premium structures for all insurance products.
Tahmina Rahman
Customer Experience Executive
Customer service specialist dedicated to resolving policyholder inquiries and improving service delivery processes to maintain high client satisfaction ratings.
Questions
What does car hire excess insurance cover?
Our policy covers excess fees charged by rental companies for damage or theft up to £7,500, including additional benefits like key cover and misfuelling assistance.
How do I make a claim on private car excess insurance?
Contact our claims administrator directly with your policy details and garage invoice - we'll process payments directly to the repair facility.
Does home excess insurance cover subsidence?
Yes, our policy specifically includes subsidence-related claims alongside other common domestic risks like flooding and storm damage.
What's included in travel insurance medical cover?
Medical coverage up to £10,000,000 with consideration for pre-existing conditions and no upper age limits across all travel insurance policies.
How does GAP insurance work with finance agreements?
We cover the difference between your motor insurance payout and outstanding finance amount, ensuring complete financial protection for financed vehicles.
What roadside assistance services are available?
24/7 breakdown cover with up to 6 call-outs annually, including alternative transport, emergency accommodation, and misfuelling assistance across UK and Europe.
