At Rivermead Gate Medical Centre, we are dedicated to providing top-notch healthcare services to our patients in a warm and welcoming environment. Our team of experienced and caring healthcare professionals, including doctors, nurses, and administrative staff, are committed to delivering exceptional patient care and ensuring that our patients receive the best possible treatment.
Our Services
We offer a wide range of healthcare services, including routine appointments, repeat prescriptions, and health checks. Our doctors and nurses are skilled in diagnosing and treating various medical conditions, from acute illnesses to chronic diseases. We also provide health advice and guidance on preventive care, allowing our patients to take control of their health and wellbeing.
In addition to our medical services, we also offer online services, such as booking appointments and ordering repeat prescriptions, to make it easier for our patients to manage their health. Our website is a valuable resource for patients, providing access to the latest health information, news, and updates on our services.
Our Team
Our team is led by a group of experienced and dedicated doctors who are passionate about delivering high-quality patient care. Our doctors are supported by a team of skilled nurses, healthcare assistants, and administrative staff who work together to ensure that our patients receive the best possible care.
Patient Care & Support
At Rivermead Gate Medical Centre, we are committed to providing exceptional patient care and support. We understand that every patient is unique, and we strive to provide personalized care that meets their individual needs. Our healthcare team is dedicated to providing empathetic and compassionate care, listening to our patients' concerns, and addressing their needs.
Getting in Touch
If you have any questions or concerns about our services, please do not hesitate to get in touch. You can contact us by phone, email, or through our website. We are always happy to help and look forward to welcoming you to our medical centre.
Overall Experience
The reviews highlight a dismal experience for patients at this GP surgery. The majority of reviewers expressed frustration and disappointment with the staff, management, and overall service.
Staff and Management
Several reviewers accused the staff of being rude, unhelpful, and uncaring. Management was also criticized for their handling of patient care and customer service. Some reviewers mentioned that the staff lacked manners, were dismissive, and even hung up on them.
Booking Appointments
A common issue mentioned was the difficulty in booking appointments, with long wait times on the phone and limited availability. Some reviewers were told that all appointments were gone, and others were refused help or guidance.
Phone Etiquette
Multiple reviewers complained about the phone service, citing long wait times, rude receptionists, and abrupt hang-ups. Some reviewers were not provided with the receptionist's name, and one reviewer mentioned that the receptionist refused to help and hung up on them.
Patient Care
Reviewers expressed concern about the lack of care and attention from the GP surgery. Some mentioned that they were rushed through appointments, and others felt that their needs were not met. One reviewer mentioned that they were told to call back, but nobody ever answered the phone.
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