Transforming Spaces, Enhancing Lives
At Plumb Factory, we pride ourselves on being trusted suppliers of quality plumbing and heating products, as well as tailored bathrooms across the Northwest of England. With over 20 years of experience in the industry, we have built a reputation for our authentic nature and down-to-earth attitude. Our team is committed to providing a friendly and knowledgeable service that makes buying plumbing and heating products easy.
Our Story
As an independent plumbers merchant with two retail bathroom showrooms, we're always looking to recommend a trusted tradesman who shares our passion for delivering great service. We want to help you build a successful business. Our honest and helpful staff will help you to find exactly what you're looking for to suit your budget and design needs. With a wide range of quality products in stock, we can deliver your products where you need them, when you need them, making your life that little bit easier.
Services
We offer a comprehensive range of services to meet the needs of our customers. Our trade counter is stocked with a wide range of quality products, including plumbing and heating materials, boiler spares, and underground drainage solutions. Our bathroom showrooms in Blackpool and Horwich showcase the latest designs and products from leading manufacturers such as Villeroy & Boch, Hansgrohe, Roca, and Vitra. Our bathroom design service allows customers to bring their bathroom to life with the help of our expert designers and the latest 3D software.
Our Values
At Plumb Factory, we value our customers and strive to provide a tailored service that meets their unique needs. We believe in building long-term relationships with our customers and providing them with the expertise and support they need to succeed. Our team is dedicated to delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Our Mission
Our mission is to revolutionise the heating and plumbing industry by providing a unique and tailored service that meets the needs of our customers. We're committed to delivering exceptional customer service, providing high-quality products, and building long-term relationships with our customers.
Overall Customer Experience
Customers generally had a very positive experience with Plumb Factory, praising the professionalism, helpfulness, and knowledge of the staff.
Design and Planning
The design process was highlighted as a particular strength, with customers appreciating the time and effort taken by staff to understand their needs and create a bespoke design that met their budget and preferences.
Staff
Individuals such as Joe, Anja, Warren, and Tony were singled out for their excellent service, friendliness, and willingness to go the extra mile to ensure customer satisfaction.
Product Range and Quality
Customers were impressed with the extensive range of products available and the high quality of the fixtures and fittings.
Recommendations
Many customers would highly recommend Plumb Factory to others, citing the excellent service, quality products, and overall positive experience.
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